Rochelle Smith
Lansdowne,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Home Health Aide
Chosen Family Health Care
03.2021 - Current
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Administered medications in accordance with doctor's instructions.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Requester Service Specialist Tier 3
MRO Corporation
08.2018 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned and uploaded medical records into electronic medical records system.
- Used critical thinking to break down problems, evaluate solutions and make decisions
Automotive Service Writer
Mr. Kitt's
11.2016 - 12.2017
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Used computer system to enter customer information, create service records, order parts and develop cost estimations.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
Assistant Store Manager
Hartstrings
08.2007 - 11.2014
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Massage Therapist
Center City Medical Center
01.2011 - 06.2012
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Maintained accurate and up-to-date client records.
- Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records.
Massage Therapist Supervisor
Feel Better Reflexology
03.2009 - 03.2010
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Utilized hot stones, aromatherapy and other therapeutic treatments.
Education
Certification - Medical Billing And Coding
Penn Foster Career School
Scranton, PA10.2017
Certification - Massage Therapy
Lincoln Technical Institute
Philadelphia, PA03.2009
Skills
- Healthcare Education
- Document and Records Management
- High-Volume Call Environments
- Communications Strategies
- Effective Written and Verbal Communication
- Inquiry Response
- HIPAA Compliance
- Professional Telephone Demeanor
- Ability to Multitask
- Exceptional Time Management
Timeline
Home Health Aide
Chosen Family Health Care
03.2021 - Current
Requester Service Specialist Tier 3
MRO Corporation
08.2018 - 07.2021
Automotive Service Writer
Mr. Kitt's
11.2016 - 12.2017
Massage Therapist
Center City Medical Center
01.2011 - 06.2012
Massage Therapist Supervisor
Feel Better Reflexology
03.2009 - 03.2010
Assistant Store Manager
Hartstrings
08.2007 - 11.2014
Certification - Medical Billing And Coding
Penn Foster Career School
Certification - Massage Therapy
Lincoln Technical Institute
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