Rochelle Smith
Tempe,AZ
Summary
Transportation specialist with 5+ years of experience coordinating carriers, tracking shipments, and monitoring delivery performance. Communicates with vendors to support load planning, route execution, and schedule adherence. Tracks issues to restore service levels and ensures complete, accurate records. Plans and schedules loads to improve operational efficiency and meet delivery targets. Mitigates delays, documents actions accurately, and coordinates activities with dispatch and carriers.
Overview
14
14
years of professional experience
Work History
Transportation Specialist (AZIM INTERMODAL TEAM)
Amazon
Tempe, Arizona
03.2024 - Current
- Coordinated Amazon carrier schedules to optimize inbound and outbound transportation flows.
- Monitored shipment status using transportation management systems and tracking dashboards.
- Reviewed routing details for Amazon freight moves and delivery appointments.
- Collaborated with carriers, warehouses, and dispatch teams to promptly resolve delays.
- Supported route planning, carrier assignments, and shipment tendering activities.
- Ensured compliance of transportation operations with legal and safety standards. with company, legal and safety requirements.
- Worked with providers such as freight carriers to resolve delivery problems and make schedule adjustments.
- Coordinated and managed daily transportation operations to ensure efficient delivery of goods.
- Addressed customer complaints regarding shipment delays or damages to ensure satisfaction.
Logistics Coordinator(Maintenance Centralized Ser)
Amazon
Tempe, Arizona
03.2022 - 04.2024
- Coordinated Amazon shipment schedules across fulfillment centers and carrier partners.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Monitored inventory movements using Amazon logistics systems and tracking reports.
- Tracked freight exceptions and escalated issues to Amazon operations leadership.
- Resolved delivery delays by communicating with drivers, vendors, and warehouse teams.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Supported cross-functional teams with daily logistics planning and priority changes.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Monitored compliance with safety regulations and quality standards during transport operations.
- Prepared and maintained accurate shipping documentation, including bills of lading and invoices.
- Created and updated standard operating procedures for logistics operations.
- Oversaw the maintenance and repair of logistics equipment and vehicles to ensure operational readiness.
- Implemented and oversaw compliance with safety and handling procedures for all shipments.
- Assisted in the development of logistics strategies to support business growth and expansion.
Mail Carrier
USPS
Goodyear, Arizona
11.2017 - 03.2022
- Delivered mail and parcels for USPS on assigned city and rural routes.
- Sorted letters, flats, and packages for accurate daily route preparation.
- Scanned parcels and delivery points using handheld USPS tracking equipment.
- Collected signatures for certified mail, registered mail, and accountable items.
- Loaded delivery vehicle with mail, parcels, and supplies before route departure.
- Communicated with customers about delivery questions, holds, and forwarding requests.
- Navigated streets, apartment buildings, and business addresses using route maps.
- Followed USPS safety rules while handling mail, vehicles, and customer property.
- Provided friendly customer service at all times while delivering mail.
- Assisted other carriers with their routes during peak periods.
- Delivered packages and letters to residential customers.
- Verified accuracy of addresses before delivering packages.
- Ensured compliance with federal laws related to privacy protection.
Warehouse Worker
Amazon
Phoenix, Arizona
04.2013 - 07.2017
- Picked customer orders in Amazon fulfillment center using handheld scanners.
- Sorted inbound stock into assigned locations throughout Amazon warehouse aisles.
- Scanned inventory for receiving, stowing, and order tracking in Amazon systems.
- Loaded and unloaded trailers while following Amazon safety procedures.
- Inspected items for damage and reported discrepancies to Amazon supervisors.
- Staged pallets and materials for shipping, storage, and replenishment.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Arranged warehouse space to optimize storage efficiency and access. for efficient storage of products.
- Staged and sorted multiple types of products for loading.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Used digital database to keep records of units and stock moved.
Education
Associate of Arts - Business Administration
Southern New Hampshire University
Hooksett, NH06-2029
High School Diploma -
Dr. John Milor High School
Hooksett, NH05-2010
Skills
- Transportation planning
- Logistics operations
- Supply chain coordination
- Route optimization
- Load planning
- Inventory control
- Inventory tracking
- Transportation software
- Customs compliance
- Bill of lading
- Documentation management
- Vendor communication
- Schedule coordination
- Route scheduling
- Logistics support
- Safety compliance
- Risk assessment
- Managing schedules
- Dispatching procedures
- Problem-solving abilities
- Analytical thinking
- Multitasking capacity
- Process improvement
- Microsoft Excel
- Time management
- Multitasking capacity
- Task prioritization
- Teamwork
- Detail-oriented
- Professionalism
- Customer support
- Written communication
- Interpersonal communication
- Relationship building
- Emergency response
- Stress control
- Clean driving record
- Vehicle inspection
- Schedule design
- Logistics optimization
- Schedule design
- Process improvement
Timeline
Transportation Specialist (AZIM INTERMODAL TEAM)
Amazon
03.2024 - Current
Logistics Coordinator(Maintenance Centralized Ser)
Amazon
03.2022 - 04.2024
Mail Carrier
USPS
11.2017 - 03.2022
Warehouse Worker
Amazon
04.2013 - 07.2017
Associate of Arts - Business Administration
Southern New Hampshire University
High School Diploma -
Dr. John Milor High School