Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rochelle Sortonis

Anchorage

Summary

Detail-oriented Guest Service Representative with a strong background in customer service and guest accommodations. Recognized for effective communication and problem-solving skills, consistently delivering outstanding service.

Overview

9
9
years of professional experience

Work History

Guest Service Representative

Signature Aviation
05.2024 - 07.2025
  • Delivered exceptional customer service, resolving inquiries and complaints efficiently.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.
  • Trained new staff on service protocols and customer interaction techniques.

Caretaker

Home Instead Care
05.2023 - 12.2024
  • Provided compassionate care to clients, enhancing quality of life through tailored support.
  • Assisted clients with daily living activities, fostering independence and dignity.
  • Developed personalized care plans in collaboration with families and healthcare professionals.
  • Monitored client health and well-being, promptly reporting changes to appropriate parties.

Front End Manager

Midtown New Sagaya Markets
10.2016 - 05.2023
  • Assisted in maintaining front-end operations to ensure customer satisfaction and efficient service delivery.
  • Learned company policies and procedures to provide accurate information to customers and staff.
  • Supported team members in executing daily tasks, enhancing overall workflow efficiency.
  • Oversaw cashier operations, bookkeeping, and security.

Education

Bachelor of Science - Nursing

Olivarez College
Manila, PH
03-2014

Skills

  • Detail-oriented

  • Detail-oriented

  • Detail-oriented

  • Detail-oriented

Timeline

Guest Service Representative

Signature Aviation
05.2024 - 07.2025

Caretaker

Home Instead Care
05.2023 - 12.2024

Front End Manager

Midtown New Sagaya Markets
10.2016 - 05.2023

Bachelor of Science - Nursing

Olivarez College