Rochelle Stonehocker
Missoula,MT
Summary
Results-oriented healthcare professional with a strong dedication to delivering exceptional patient care. Seeking a challenging managerial role where leadership, organizational, and interpersonal skills can be effectively utilized to drive team efficiency. Proven track record of success, confident in ability to enhance operations and achieve optimal outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Branch Manager
Live Well Home Care LLC
03.2024 - Current
- Directed Daily operations of the branch including customer service, human resources, sales and Marketing.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained a high level of customer service with Veteran clients and the VA of Montana.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Successfully monitored and optimized gross margins to maximize profitability.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Home Care Director
Life of Leisure Home Care
09.2023 - 03.2024
- Recruit and manage 18 employees, maintain payroll processes, accounts payable and receivable, and create monthly budgets
- Perform assessments for potential clients and create personalized care plans.
Business Office Manager
The Auberge at Missoula Valley
02.2022 - 09.2023
- Manage day-to-day administrative tasks, process invoices, maintain employee and vendor files, and recruit and onboard employees.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Process payroll for over 50 employees and maintain 90+ residents' accounts.
Assistant Executive Director
Edgewood Healthcare
06.2020 - 02.2022
- Coordinate payroll processing, participate in interviews, conduct new hire orientation, and maintain resident and employee records in compliance with regulations.
- Tracked monthly performance of community in relation to budget and intervened with corrective actions.
- Collaborated with department heads to improve cross-functional communication and teamwork.
- Managed budgets and financial reporting to maintain fiscal responsibility and transparency.
Certified Life Coach
Express Personnel Services
10.2020 - 06.2021
- Assist clients in developing realistic goals and life plans, track client progress, and help clients with personal finances and appointments.
- Optimized client productivity with personalized time management tools, goal-setting frameworks, and accountability partnerships.
- Fostered strong client relationships through empathetic listening skills, non-judgmental support, and genuine interest in client success.
- Mentored aspiring life coaches by providing guidance on best practices, ethical standards and professional development opportunities.
Activity Director
EmpRes Healthcare
08.2019 - 10.2020
- Coordinate nursing home plans, implement activities for residents, manage care plans, and oversee activities assistants.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
Doctor's Assistant
Western Montana Clinic
08.2017 - 08.2019
- Prepare patients for appointments, coordinate care with providers, and manage medical records and scheduling.
- Recorded patient history to accurately track conditions, progress and diagnosis for comprehensive medical records.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
Education
Frenchtown High School
Frenchtown, MT05.2014
Skills
Excellent time management skills
Customer Relationships
Customer Service
Branch Operations Management
Attention to Detail
Excellent work ethic
Team Supervision
Operations Management
Business Development
Decision-Making
Certification
- BLS Certification
- CPR Certification
- Driver's License
Timeline
Branch Manager
Live Well Home Care LLC
03.2024 - Current
Home Care Director
Life of Leisure Home Care
09.2023 - 03.2024
Business Office Manager
The Auberge at Missoula Valley
02.2022 - 09.2023
Certified Life Coach
Express Personnel Services
10.2020 - 06.2021
Assistant Executive Director
Edgewood Healthcare
06.2020 - 02.2022
Activity Director
EmpRes Healthcare
08.2019 - 10.2020
Doctor's Assistant
Western Montana Clinic
08.2017 - 08.2019
Frenchtown High School
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