Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rochelle Teresa Gaskins

Largo,MD

Summary

I am an attentive and organized Receptionist with over 40 years of experience working in a wide variety of industries. Able to manage all aspects of office administration, from maintaining schedules and answering phone calls to greeting customers and managing inventory.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Corporate Legal Executive Admin/Receptionist

State Farm Corporate Law Department
07.2010 - Current
  • I support lawyers with administrative tasks to ensure the smooth operation of a legal office or department. This includes answering phones, managing legal documents, scheduling meetings, deadlines, conducting legal research, and handling communication with clients and other parties. I also maintain the office's financial records, ordering supplies, and supervising other administrative staff.


Receptionist/Admin Manager

VOCUS Software
08.2006 - 02.2009
  • Kept reception area clean and neat to give visitors positive first impression.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.

Receptionist

Gryphon House Publisher
01.1999 - 01.2006
  • Maintained confidentiality of information regarding clients and company.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

Bachelor’s Degree -

Strayer University
12.2019

Business Admin1992-Business Math, English, Keyboard, Intro to Business

Washington School for Secretaries
Washington, DC

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Elizabeth Seton Catholic High School
Bladensburg, MD

Oral and Written Communications, Spanish I, Sociology, Speech

University of Maryland
College Park, MD
01.2016

Taking Charge at the Front Desk May 2000, FileMaker Pro-June 2000, Business Grammar 2004, Safety & Security at the Front Desk 2004, Strengthening your People Skills2005, How to Manage Difficult People 2005

Rockhurst University Continuing Education
01.2005

Computer Literacy 101, College Keyboarding, English 101, Conver. Spanish

Prince Georges Community College
Largo, MD
01.1997

Skills

  • Organization: Managing schedules, files, and correspondence efficiently
  • Time Management: Prioritizing tasks and meeting deadlines, especially with multiple cases and projects
  • Attention to Detail: Ensuring accuracy in legal documents, correspondence, and data management
  • Multitasking: Handling various tasks simultaneously, such as answering phones, managing calendars, and preparing documents
  • Record Keeping: Maintaining organized and accurate records of all legal documents and correspondence
  • Confidentiality: Handling sensitive information with discretion and maintaining client confidentiality

Certification

Certified Administrative Professional (CAP) – International Association of Administrative Professionals (IAAP), 2022, Professional Receptionist Certification – 2022

Timeline

Corporate Legal Executive Admin/Receptionist

State Farm Corporate Law Department
07.2010 - Current

Receptionist/Admin Manager

VOCUS Software
08.2006 - 02.2009

Receptionist

Gryphon House Publisher
01.1999 - 01.2006

Business Admin1992-Business Math, English, Keyboard, Intro to Business

Washington School for Secretaries

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Elizabeth Seton Catholic High School

Oral and Written Communications, Spanish I, Sociology, Speech

University of Maryland

Taking Charge at the Front Desk May 2000, FileMaker Pro-June 2000, Business Grammar 2004, Safety & Security at the Front Desk 2004, Strengthening your People Skills2005, How to Manage Difficult People 2005

Rockhurst University Continuing Education

Computer Literacy 101, College Keyboarding, English 101, Conver. Spanish

Prince Georges Community College

Bachelor’s Degree -

Strayer University

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