Rochelle Thomas
Las Vegas
Summary
Experienced in customer service, childcare, and home care with strong communication and CRM skills. Organized, empathetic and ready to thrive in a remote support role.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
9
9
years of professional experience
1986
1986
years of post-secondary education
Work History
Home Care Provider
Self Employed
09.2023 - 07.2023
- Provided companionship and daily support to elderly clients.
- Scheduled and documented medical appointments.
- Maintained detailed records of household tasks and clients well-being.
Childcare Provider
Las Vegas Urban League
07.2019 - 07.2023
- Maintained a safe nurturing environment in compliance with health regulation.
- Documented daily activities and collaborated with parents on child development.
- Supported behavioral and emotional growth through personalized care.
Customer Service Representative
TeleNetwork
01.2015 - 03.2019
- Resolved billing and technical inquiries with a 95% satisfaction rate.
- Handled 80+ calls daily, consistently exceeding performance benchmarks.
- Used CRM tools to document interactions and ensure follow-up.
Education
Fontana High School
Fontana, CASkills
- Microsoft Word
- Excel
- PowerPoint
- CRM Systems
- Salesforce
- Zendesk
- Typing Speed 35 WPM
- Active Listening
- Empathy
- Conflict Resolution
- Time Management
- Organization
- Team collaboration
- Time management
- Customer relationship management
- Mobility assistance
- Toileting assistance
- Relationship building
- Problem solving
- CRM software
- Document management
- Active listening
- Conflict resolution
- Detail orientation
- Opening and closing accounts
- Typing proficiency
Timeline
Home Care Provider
Self Employed
09.2023 - 07.2023
Childcare Provider
Las Vegas Urban League
07.2019 - 07.2023
Customer Service Representative
TeleNetwork
01.2015 - 03.2019
Fontana High School
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