Summary
Overview
Work History
Education
Skills
Timeline
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Rochelle Thompson, SHRM- SCP

Washington,DC

Summary

Conscientious human resources thought leader, and subject matter expert in all HR functions, with over 10 years of experience in developing and implementing change management and strategy plans. Seasoned in recruiting and assisting in building maturity models for companies of all sizes. Key achievements this year have been developing a full DE&I strategic plan, standardized performance management systems, and creating employment & labor law processes that insulated the company legal risks and ensured consistency in practices across 10 departments.

Overview

12
12
years of professional experience

Work History

Human Resources Manager

LS Technologies, LLC
01.2017 - Current
  • Responsible for developing and implementing all human resources & DEI strategies across the entire organization of upward of 500 employees.
  • Manage all day-to-day employee relations issues, and ensure compliance with company policies, and state and federal law.
  • Play an integral role in benefits management, starting with deferred comp plans for executives and self-funded benefit options for employees
  • Contributed to decision-making for career development, and performance management within the organization.
  • Managed the full implementation of a new performance management system to include organization-wide 1:1’s with leads and designed specific career tracks using the performance portal.
  • Wrote a new employee handbook, created new job descriptions, and merit increase processes company-wide, which decreased the organization’s turnover rate by 11%.
  • Developed a stay and exit interview process to improve employee engagement and retention, which helped critical departments with lower retention rates, improve by 7% within the first year of implementation and action steps.
  • Created and designed a DE&I strategy and implementation playbook, resulting in huge milestones and employee engagement across the organization, where we won Best Employer to Work in 2022 and Best Employer to Work within designated states in 2023.
  • Implement plans for building morale among staff members, such as providing recognition opportunities or team-building activities.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
  • Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
  • Spearheaded shared governance and collaboration on employee relations, HR administration, collective bargaining agreements and related HR topics.
  • Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Designed and implemented region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.
  • Established critical strategic partnerships with several private equity agencies to provide full HR services to portfolio companies.

Human Resources & Operations Manager

Sheehy Auto Stores
01.2016 - 01.2017
  • Started with Sheehy Hyundai working as an Operations Manager of 18 team members, while working to recruit, develop and build the location to employ over 65 team members, and later expanded the role out to work across three dealerships in the Prince George’s County region, oversaw a total of 300 employees
  • Responsible for all of the on-site employment law compliance, EEOC, and BBB complaints and mediations, along with educating and reducing the number of claims that the dealership saw by 8%.
  • Provided implementation strategies that promoted the growth in the new car volume from an average of 150 new cars monthly to 300 per month; set the foundation to get the used car volumes from 130 monthly to 240 units monthly at Hyundai.
  • Increased net profits to $2.4 million on average, from breaking even and or losing money consistently from the previous five years.
  • Acted as a Community Liaison and attended various networking events, including the Chamber of Commerce, women’s groups, and other community events on a regular basis which led one of our dealerships to win an award for Community Partner of the Year.
  • Assigned to coach & grow the Executive General Manager which contributed to the creation of 3 GM roles, and the Executive General Manager won the 40 under 40 awards for NAMAD, and later offered to purchase his own dealership.
  • Implement plans for building morale among staff members, such as providing recognition opportunities or team-building activities.
  • Which created three new positions for internal business coaches and L&D positions within the department.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Set up orientations and initial training for new employees.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Participated in recruitment and selection process for new hires.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Managed senior-level personnel working in marketing and sales capacities.

Manager, District Human Resources

Sheehy Auto Stores Inc.
01.2012 - 01.2017
  • Responsible for all human resources functions across the entire organization of upward of 1,500 employees
  • Manage all day-to-day employee relations issues, and ensure compliance with company policies, and state and federal law
  • Play an integral role in retention and talent management at the assigned operations
  • Assigned 8 locations that I traveled to, which later led to a promotion to manage and improve the operations of low-performing or newly acquired dealership locations
  • Key Results:
  • Managed the process and claims for all 401k distributions, FMLA, ADA, and EEOC
  • Wrote a new employee handbook, created new job descriptions, and merit increase processes company-wide, which decreased the organization’s turnover rate by 11%
  • Provided technical support and advice to the configuration, maintenance, and support of the organization’s HR Payroll systems encompassing areas such as; maternity leave, insurance reimbursements, deductions, time reporting, and workers’ compensation
  • Managed Health, Dental & Supplemental benefits enrollments for all employees
  • Advising & Training General Managers, managers, senior leadership, and employees on complex Human Resources issues and employment law matters
  • Led a team of 6 payroll/HR administrators
  • Implemented several ADP programs from Time & Attendance, data analytics, benefits and carrier connections
  • Managed compensation and classification system for exempt and non-exempt employees.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Onboarded new employees with training and new hire documentation.
  • Developed and implemented business strategies to achieve business goals and stay competitive.

Education

Diversity, Equity & Inclusion Graduate Certificate -

Cornell University
Ithica, NY
04.2021

Ph.D. - Psychology

School of Professional Psychology
Chicago, IL
05.2020

EGCC - Legal Studies

Skills

  • Analyzing and Modifying Compensation
  • HR Guidance
  • Company Directory
  • Program Modification
  • Company Leadership
  • Payroll Coordination
  • Statistical Data Analysis
  • Employer Branding
  • Leadership Training and Development
  • Employee Engagement Strategies
  • Benefits Programs
  • Diversity, Equity & Inclusion

Timeline

Human Resources Manager

LS Technologies, LLC
01.2017 - Current

Human Resources & Operations Manager

Sheehy Auto Stores
01.2016 - 01.2017

Manager, District Human Resources

Sheehy Auto Stores Inc.
01.2012 - 01.2017

Diversity, Equity & Inclusion Graduate Certificate -

Cornell University

Ph.D. - Psychology

School of Professional Psychology

EGCC - Legal Studies

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Rochelle Thompson, SHRM- SCP