Rochelle Thornburg
Avon,Ohio
Summary
-Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
-Organized and dependable professional successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
Food and Beverage Assistant General Manager
Jack Casino
01.2023 - Current
- Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanor and high-quality service.
- Promoted teamwork among staff by coordinating tasks efficiently during peak service times, ensuring smooth operations.
- Developed rapport with regular patrons, remembering personal preferences to deliver exceptional service experiences.
- Addressed customer concerns promptly and professionally, resolving issues quickly to retain patron loyalty.
- Demonstrated flexibility by adapting to changing schedules, covering shifts when necessary, and providing seamless support during periods of staff shortages.
- Supported event planning and execution, assisting in the arrangement of private parties and special occasions for guests.
- Greeted and seated guests to provide friendly and welcoming experience.
Operations Director
All Pro Now
01.2021 - 01.2022
- Excelled in a fast-paced and high stress environment running operations for the company.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Worked closely with organizational leadership to guide operational strategy.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
Vehicle Location Specialist/Operations Manager
Iron City Towing and Recovery
01.2018 - 01.2022
- Assisted local law enforcement with dispatch of tow truck operators for accidents.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Located and verified vehicles identified by banks for seizure.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Head Track Coach/Head Cheerleading Coach
St Joseph School Catholic Youth Organization (CYO)
01.2013 - 01.2021
- Mentored and coached hundreds of student athletes in all events and routines in grades 3-8
- Fiercely advocated for safer practice environments for the athletes leading to multiple safety improvements
- Increased track team success rates with the implementation of innovative coaching strategies.
- Implemented community outreach initiatives to promote the track program and foster connections with local businesses, organizations, and alumni.
- Organized fundraising events to support the cheerleading and track programs' financial needs, such as uniforms and competition fees.
- Coordinated travel arrangements for out-of-town competitions, ensuring a seamless experience for athletes and their families.
Travel Agency Owner and Director
Love Shack Vacations
01.2014 - 01.2018
- Operated a romance travel agency focused on honeymoons and destination weddings.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Created compelling marketing materials that showcased available travel packages and promotions, generating increased interest from potential clients.
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
- Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
Restaurant and Bar General Manager
Four Points by Sheraton
01.2008 - 01.2009
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability, resulting in a net revenue increase of over 11%.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
General Manager and Assistant General Manager
Country Inn and Suites, Hawthorne Inn and Suites, and Hampton Inn
01.1993 - 01.2003
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Planned and executed internal and external marketing events.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Conducted market research to stay informed of industry trends, competitor activities, and emerging opportunities.
Education
Associate of Arts - Travel And Tourism Management
Columbus State Community College
Columbus, OHAssociate of Business Administration - Hospitality Administration And Management
Columbus State Community College
Columbus, OHSkills
- Teamwork and Collaboration
- Excellent Organizational abilities
- Staff Training and Development
- Detail Oriented
- Branding
- Adaptability and Resilience
- Creative Thinking
- Visual Communication
- Planning and Coordinating
Photography
Amateur photographer with experience taking photos at sporting events such as on the field at the 1997 World Series and staging homes to sell.
Certification
Travel Industry Certification
Hawaiian Islands Travel Specialist
Jamaican Travel Expert
Romance Travel Specialist
Timeline
Food and Beverage Assistant General Manager
Jack Casino
01.2023 - Current
Operations Director
All Pro Now
01.2021 - 01.2022
Vehicle Location Specialist/Operations Manager
Iron City Towing and Recovery
01.2018 - 01.2022
Travel Agency Owner and Director
Love Shack Vacations
01.2014 - 01.2018
Head Track Coach/Head Cheerleading Coach
St Joseph School Catholic Youth Organization (CYO)
01.2013 - 01.2021
Restaurant and Bar General Manager
Four Points by Sheraton
01.2008 - 01.2009
General Manager and Assistant General Manager
Country Inn and Suites, Hawthorne Inn and Suites, and Hampton Inn
01.1993 - 01.2003
Associate of Arts - Travel And Tourism Management
Columbus State Community College
Associate of Business Administration - Hospitality Administration And Management
Columbus State Community College
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