Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rochelle Tisdale

Houston,TX

Summary

Motivated Representative with nineteen years of experience equipped with administrative and customer service expertise. Helps keep office proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.

Overview

17
17
years of professional experience

Work History

Ambulatory Service Representative II

TEXAS CHILDREN'S HOSPITAL
Houston, TX
12.2005 - 09.2022
  • Responsible for check-In/welcome desk, registration, insurance verification and authorization and payment processing, including appointment scheduling, payment processing, and medical records maintenance
  • Contacts patient/guarantor prior to date of service to inform them of estimated payment due at the time of service
  • Documents details of all successful and unsuccessful attempts at patient/guarantor contact
  • Provides ongoing training, coaching, and development to meet performance targets, gather the most accurate financial and demographic information for each patient encounter, and provide the highest possible customer service
  • Continually evaluates clinic registration, scheduling, insurance verification and other processes to improve the service provided to our patients & their families as well as the impact of our processes on the patient care portion of the patient's clinic visit
  • Directly responsible for fifteen Physical therapist's schedules and approximately 350 patients with a rotating wait list of 30 to 50 children
  • Ensures continuity in the standard of care between all TCH health centers as well as West Campus and Main Campus by participating in hospital-wide committees, Joint Commission committee and the Patient Satisfaction committee and developing relationships with peers
  • Obtains insurance referrals and/or authorizations as required by individual insurance plans, documenting authorization/referral numbers in the appropriate fields for accurate billing
  • Monitors work queues and clear them on a daily basis, ensuring that all elements of the accounts are secured for billing
  • Lead responsible for training new employees.

Education

Some College (No Degree) - Criminal Justice

Houston Community College
true

High School Diploma -

Grant Union High School

Skills

  • HIPAA Compliance
  • Appointment Coordination
  • Database Search and Data Entry Skills
  • Multi-Line Telephone Systems
  • Records Management
  • Organizational Skills
  • Front Desk Management
  • Office Administration
  • Explaining Policy and Procedures
  • Providing Information and Resources

References

References available upon request.

Timeline

Ambulatory Service Representative II

TEXAS CHILDREN'S HOSPITAL
12.2005 - 09.2022

Some College (No Degree) - Criminal Justice

Houston Community College

High School Diploma -

Grant Union High School
Rochelle Tisdale