Rochelle Uy
Cebu City,IL
Summary
Dynamic HR professional with extensive experience at Norwegian Cruise Line, adept in HR policies implementation and fostering employee engagement. Excelled in roles from Junior Receptionist to HR Operations Manager, demonstrating a strong commitment to diversity and inclusion. Proven track record in enhancing workforce harmony and efficiency, with a focus on strategic HR management and interpersonal communication.
Overview
22
22
years of professional experience
Work History
HR Operations Manager
Norwegian Cruise Line
09.2009 - Current
- HR Operations Managers are the main liaison between shipboard management, Shipboard HR Operations and government officials.
- HR Operations Managers fill an HR Generalist role for all Officers, Staff and Crew onboard the fleet of ships, ensuring consistent compliance with Standard Operating Procedures and working with shipboard and shoreside counterparts to resolve a broad variety of crew-related issues.
- In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.
Assistant Personnel Manager
Norwegian Cruise Line
05.2009 - 04.2010
- The Assistant HR Operations Manager (AHROM) supports the Personnel HR Operations Manager in the daily administrative operation of the Personnel Office.
- This includes maintaining accurate and current records in MAPS and Fidelio for all active crew onboard, using MAPS as the primary business tool and system of record. The AHROM assumes the responsibilities of the HR Operations Manager in his/her absence.
- In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.
Safety Secretary
Norwegian Cruise Line
04.2005 - 04.2010
- To be the Coordinator for Induction, Training and Follow up programs (STCW requirements).
- In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.
Junior Receptionist
Norwegian Cruise Line
10.2002 - 11.2003
- Responsible for providing a variety of services and giving accurate, consistent information to guests in an efficient and courteous manner while maintaining a pleasant and accommodating personality.
- Handle guests complaint and request.
- Responsible in answering the emergency telephone line and taking appropriate , immediate action.
- Perform administrative duties such ad Lost & Found, office supplies and post cards.
Education
BS Education -
St Mary's College
Iligan City03-1998
Skills
- HR policies implementation
- Employee engagement strategies
- Diversity and inclusion
Timeline
HR Operations Manager
Norwegian Cruise Line
09.2009 - Current
Assistant Personnel Manager
Norwegian Cruise Line
05.2009 - 04.2010
Safety Secretary
Norwegian Cruise Line
04.2005 - 04.2010
Junior Receptionist
Norwegian Cruise Line
10.2002 - 11.2003
BS Education -
St Mary's College
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