Rochelle Vera
Carol Stream,IL
Summary
Seasoned Payroll Specialist bringing over 21 years' experience in processing and maintaining various payroll processes within operations and HR. Proven history of achievement and innovation coupled with outstanding work ethic, commitment and loyalty. Strong track record of effective collaborative teamwork. Highly trained payroll professional with experience and key strengths in payroll administration functions, including discrepancy research, termination, severance, time entry, time off, garnishment processes in SAP, ADP and Kronos. Detail-oriented, contributing team player, exceptional at working independently and in a group. Hardworking, focused on maintaining company policies and procedures. Looking to obtain a challenging position in an ethical and diverse company with the opportunity to learn new skills.
Overview
43
43
years of professional experience
Work History
Payroll Specialist
HSBC Bank USA
05.2002 - 06.2023
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Documented procedures, identified areas to improve internal controls and gain additional efficiencies and implemented policy changes.
- Managed payroll data entry and processing for 6 thousand employees across US to comply with predetermined company guidelines.
- Generated manual checks for employees. Provided check copies for associates who received direct deposits and did not receive advise in mail.
- Processed Stop Payment Reissues when needed.
- Maintained consistent knowledge of multi-state and local tax regulations.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Assisted with scheduled audits to facilitate faster completion of tasks.
- Researched payroll errors.
- Routinely performed testing with internal controls for tax updates to ensure compliance for different state requirements.
- Served as backup for garnishments processes various types of garnishments.
- Collaborated with technology programmers to remedy system problems.
- Processed missing time entry.
- Processing of Terminations for both none & Immediate pay states, ensuring state requirements were meet.
- Severance payment calculations and eligibility.
Payroll Assistant
Signature Group/Montgomery Ward
01.1997 - 04.2002
- Maintained payroll information by calculating, collecting, and entering data.
- Maintained confidentiality of employee records and payroll information.
- Updated employee files with new details such as changes in address or salary levels.
- Audited timesheets and payroll records for accuracy., keyed paper time cards, verified and handled any discrepancies with employees and managers .
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Produced manual pay check via on line Quicken program
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Developed and implemented payroll procedures to streamline workflow.
Call Center Lead
Signature Group/Montgomery Ward
12.1993 - 01.1997
- Oversaw team of sixteen agents focused on membership calls.
- Generated reports detailing metrics such as call times and satisfaction ratings.
- Minimized process lags through operations protocols and client account management training.
- Responded to customer requests for products, services, and company information.
- Motivated employees to increase productivity and maximize service quality with hands-on leadership.
- Trained staff on operating procedures and company services.
- Responded to team support questions quickly to maintain call center efficiency.
- Increased efficiency and team productivity by promoting operational best practices.
- Recommended products to customers, thoroughly explaining details.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Detailed payment options and explained price, receipt and billing details to customers.
- Generated customer service reports to track customer satisfaction.
- Maintained and managed customer files and databases.
Mortgage Customer Service Representative
St. Paul Federal Bank
08.1980 - 11.1993
- Educated customers about billing, payment processing and support policies and procedures.
- Received, reviewed Tax and Homeowners insurance documents to ensure proper coverage was had.
- Set up and maintained escrow amounts.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Met customer call guidelines for service levels, handle time and productivity.
- Processed and balanced general leger transactions for mortgage payments received.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and provided backup support for organizational leadership.
- Cross-trained and backed up other customer service managers.
Education
No Degree -
Alvernia High School
Chicago, ILSkills
- Data Analysis
- Payroll Administration, process
- Time Management
- Payroll Review
- Interpersonal and Written Communication
- Critical Thinking, Active listening
- Analytical Skills
- Trained in ADP Workforce Now
- Human Resource Management Software (HRMS)
- Processing Garnishments
- Termination Processing
- Legal Compliance
- Judgment and Decision-Making
- Multi-State Payrolls
- SAP
Timeline
Payroll Specialist
HSBC Bank USA
05.2002 - 06.2023
Payroll Assistant
Signature Group/Montgomery Ward
01.1997 - 04.2002
Call Center Lead
Signature Group/Montgomery Ward
12.1993 - 01.1997
Mortgage Customer Service Representative
St. Paul Federal Bank
08.1980 - 11.1993
No Degree -
Alvernia High School
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