Rochelle Vogel
6986 Tulare Place, Rancho Cucamonga,CA
Summary
Personable and dedicated customer service representative with extensive industry experience. Solid team player skilled in establishing rapport with clients, maintaining customer satisfaction, and contributing to company success.
Overview
21
21
years of professional experience
Work History
Relationship Marketing Host / Player Development
Yaamava Resort & Casino at San Manuel
Highland, CA
08.2022 - Current
- Offering top-notch customer service through implementation of Forbes-approved training methods.
- Prospect for prospective and returning guests who fulfill requirements for host benefits, while monitoring hosted guest activities and preferences, resulting in incentive offerings.
- Maintained Patron360 notes to record guest preferences ensuring personalized event invitations.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Hosting offsite events, as required by management, consistently delivering exceptional experience.
- Achieved recognition from management for delivering outstanding customer service.
- Consistently aiming to exceed quarterly Management by Objectives (MBOs) for daily outgoing calls and casino acquisitions.
REALTOR/Digital Marketing Expert/Community Market Leader
Redfin, Berkshire Hathaway, Crown Royal RE - Self-Employed
02.2017 - 08.2022
- Provided guidance and support throughout entire purchasing process from initial search through closing.
- Answered inquiries from potential buyers regarding features of property listings.
- Responded promptly to customer inquiries via phone or email regarding available properties.
- Attended industry events such as conferences or seminars related to real estate topics.
Consumer Credit Advisor/Account Manager
iQual Corporation
Rancho Cucamonga, CA
01.2009 - 02.2017
- Assisted customers with understanding their credit reports and credit scores.
- Provided comprehensive advice on ways to improve customer's credit score.
- Conversed with customers on credit cards, credit lines, and mortgages of diverse kinds.
- Demonstrated exceptional abilities in consistently delivering top-notch customer satisfaction and ensuring high rates of client retention every quarter.
Loan Officer/Net Branch Manager
Dove Capital/Homefront Mortgage Brokers
Rancho Cucamonga, CA
10.2003 - 12.2008
- Explained various types of loans available to customers and their associated terms and conditions.
- Maintained current knowledge regarding new laws, regulations, policies, procedures, products, and services related to consumer lending operations.
- Identified opportunities for cross-selling additional products and services.
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
Education
1 year -
Chaffey College
Skills
- Customer retention
- Customer engagement
- Customer service excellence
- Customer account management
- Account management
- Multi-line phone systems
- High-energy attitude
- Sales and upselling
- Work prioritization
- Remote office availability
- Attention to detail
- Professionalism
- Product knowledge
- Understanding customer needs
- Customer retention strategies
- Active listening
- Data entry
- Policies and procedures adherence
- Time management
- Written communication
- Service upselling
- Self-motivation
- Team collaboration
- Conflict mediation
Timeline
Relationship Marketing Host / Player Development
Yaamava Resort & Casino at San Manuel
08.2022 - Current
REALTOR/Digital Marketing Expert/Community Market Leader
Redfin, Berkshire Hathaway, Crown Royal RE - Self-Employed
02.2017 - 08.2022
Consumer Credit Advisor/Account Manager
iQual Corporation
01.2009 - 02.2017
Loan Officer/Net Branch Manager
Dove Capital/Homefront Mortgage Brokers
10.2003 - 12.2008
1 year -
Chaffey College
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