Rochelle Vossman MSN
Olathe,KS
Summary
Care Navigator, skilled in utilization review and care coordination. Proven track record in enhancing patient outcomes through effective communication and interdisciplinary collaboration. Adept at leading quality improvement initiatives, fostering relationships, and managing teams to achieve operational excellence in healthcare delivery.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Care Navigator
Children’s Mercy Kansas City
07.2023 - Current
- Streamline care coordination and collaborate with care teams for at-risk populations through thorough assessment and identification of barriers to health care access.
- Conduct utilization reviews and prior authorization requests within established time frames.
- Execute clinical reviews against established criteria to determine coverage eligibility.
- Utilize clinical judgment to assess requests for appropriateness and necessity. Partner with the Medical Director to obtain guidance on complex cases, as necessary.
- Articulate determinations to providers/requestors and generate determination letters following policy.
- Verify documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Monitor patient progress throughout treatment plans to ensure effectiveness and adherence to best practices.
- Assist patients in understanding their diagnosis, treatment options, and available resources.
- Facilitate communication between patients and care teams by acting as a liaison.
- Communicate liabilities and risk management concerns to the leadership team for review.
- Collaborate with physicians, staff, and other health care professionals to devise, execute, and assess integrated and comprehensive care plans for patients.
Quality Improvement/Hematology-Oncology Division
Children’s Mercy Kansas City
04.2015 - 07.2023
- Collaborated with Division/Department leaders and staff to spearhead, organize, and enhance improvements in safety, operational efficiency, patient care effectiveness, patient/family/staff outcomes, and service excellence.
- Guided leaders and staff in quality improvement techniques and measurement while advancing integration of quality initiatives with related Lean and research activities.
- Facilitated assessment and optimization of work processes and care quality by employing quality and safety methodologies.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Coordinated and facilitated interdisciplinary teams to participate in performance improvement work.
Research Coordinator/Experimental Therapeutics
Children's Mercy Kansas City
09.2014 - 04.2015
- Coordinated multiple Phase I and II clinical trials in pediatric cancer.
- Preserved regulatory documentation and upheld research data integrity.
- Collaborated with other research teams to share resources, coordinate efforts, and ensure quality control across multiple projects.
Nurse Manager (Co-Managed), Charge Nurse
Teen Clinic/Children's Mercy Kansas City
01.2013 - 09.2014
- Supported Service Line Director /Broadway PCC in managing daily functions across multi-site ambulatory primary care and sub-specialty clinics.
- Leveraged strong leadership abilities in communication, collaboration, motivation, delegation, planning, goal setting, change processes, team processes, conflict resolution, and stress management to drive positive results.
- Addressed disciplinary issues among staff, following organizational policy.
- Implemented strategies that improved operational efficiency and effectiveness.
- Participated in strategic planning initiatives designed to improve overall operations.
- Aided Service Line Director by providing management oversight, ensuring all professional operations remained compliant with established regulatory guidelines.
- Participated in the recruitment, interviewing, selection, and orientation of new employees.
- Provided guidance to staff on patient care, clinical practice, and professional development.
- Promoted a positive work environment through effective communication with staff members.
- Conducted regular meetings with staff to discuss concerns or issues related to nursing practices.
- Resolved conflicts between staff members efficiently.
- Facilitated communication between physicians, nurses, and support services personnel.
- Monitored staff performance and provided coaching and formal counseling to staff.
- Maintained a safe environment for both staff and patients through adherence to safety protocols.
Staff Nurse: Hematology/Oncology Ambulatory Clinic
Children's Mercy Kansas City
01.2007 - 01.2012
- Delivered direct patient care, emphasizing central line management, chemotherapy and study protocol adherence, administration of blood products, and execution of bone marrow and intrathecal lumbar puncture procedures.
- Demonstrated effective communication skills while interacting with patients, families, physicians, and other healthcare staff members.
- Clinic preceptor to new staff.
- Identified potential problems or issues that may arise during treatment, such as drug interactions or allergies, and provided appropriate interventions when necessary.
- Collaborated with interdisciplinary team members to develop plans of care for patients.
- Provided emotional support to family members during difficult times or end-of-life situations.
- Managed multiple tasks simultaneously while maintaining quality standards of care.
Education
Masters of Science in Nursing - Administration
University of Mary
Bismarck, ND01.2014
Bachelor of Science - Health Care Management
St. Mary’s University
Winona, MN01.1997
Associate Degree - Nursing
Century College
White Bear Lake, MN01.1984
Skills
- Utilization review
- Care coordination
- Regulatory compliance
- Team leadership
- Effective communication
- Quality improvement
- Coaching and mentoring
- Interdisciplinary collaboration
- Relationship building
- Curious mindset
Certification
- Transformative Nurse Coaching Certification 2022
- Grief Recovery Specialist 2022
- National Board Certification (ANCC) – Ambulatory Nursing 2014
- CITI & Good Clinical Practice certified 2014
Awards
Kay Smith Endowed Scholarship Recipient 2022
References
References available upon request.
Saint Luke’s College of Health Sciences, MO 2017 - 2019
- Adjunct Faculty, BSN & RN-BSN Nursing Programs
- Course Instruction: Campus & Online
- Simulation Lab: Foundations of Nursing.
- Role Development & Professional Issues
- Health Assessment/Professional Nurse
- Organization & System Leadership
- Informatics
Timeline
Care Navigator
Children’s Mercy Kansas City
07.2023 - Current
Quality Improvement/Hematology-Oncology Division
Children’s Mercy Kansas City
04.2015 - 07.2023
Research Coordinator/Experimental Therapeutics
Children's Mercy Kansas City
09.2014 - 04.2015
Nurse Manager (Co-Managed), Charge Nurse
Teen Clinic/Children's Mercy Kansas City
01.2013 - 09.2014
Staff Nurse: Hematology/Oncology Ambulatory Clinic
Children's Mercy Kansas City
01.2007 - 01.2012
Masters of Science in Nursing - Administration
University of Mary
Bachelor of Science - Health Care Management
St. Mary’s University
Associate Degree - Nursing
Century College
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