Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Rochelle Webbe

Stonecrest,Georgia

Summary

Highly efficient Department Assistant with strong administrative expertise and public sector background. Effectively managed large services group's administrative functions and received recognition for quality of work. Excellent organizational and collaborative skills leading to outstanding results.

Overview

15
15
years of professional experience

Work History

Senior Department Assistant

Emory Healthcare
04.2008 - Current
  • Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
  • Performed data entry for targeted reports to facilitate dissemination of knowledge about departmental operations.
  • Obeyed sensitive and confidential report and presentation guidelines to comply with government regulations.
  • Monitored inventory of departmental supplies and replenished items to enable normal operations.
  • Typed and distributed correspondence to internal and external partners to maintain good communications flow.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Increased customer service success rates by quickly resolving issues.
  • Completed daily logs for management review.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Trained and supervised employees on office policies and procedures.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.

Unit Secretary

Emory University Hospital
06.2018 - 01.2019
  • Managed incoming calls and directed to appropriate department.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Maintained current and accurate medical records for patients.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Processed lab paperwork and requests according to physicians' orders.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Education

Associate of Science -

Ultimate Medical Academy - Clearwater
Clearwater, FL
01.2021

Skills

  • Service Quality
  • Meeting Support
  • Medical Terminology
  • Customer Satisfaction
  • Setting Schedules
  • Interpersonal
  • Independent thinker
  • Team player

Accomplishments

    Employee of the year

    Employee of the month

Timeline

Unit Secretary

Emory University Hospital
06.2018 - 01.2019

Senior Department Assistant

Emory Healthcare
04.2008 - Current

Associate of Science -

Ultimate Medical Academy - Clearwater

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Rochelle Webbe