Rochelle White
Potsdam
Summary
Committed professional with experience in customer service, education, and health care. Demonstrates ability to take initiative and effectively prioritize tasks to ensure projects are completed on time. Detail-oriented professional with experience in Microsoft Office, and customer service. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Collections and Denials Management Representative
Rochester Regional Health System
11.2023 - Current
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Enhanced claim processing efficiency by thoroughly reviewing and analyzing denial trends.
- Documented medical claim actions by completing forms, reports, logs and records.
- Skilled at working independently and collaboratively in a team environment.
Teacher Assistant
St. Lawrence County CDP Head Start
08.2018 - 02.2023
- Facilitated collaborative problem-solving activities within the classroom setting.
- Collaborated with teacher in adapting curriculum to meet individual student goals.
- Implemented effective classroom management practices to ensure an orderly learning environment.
- Communicated regularly with parents regarding student progress, behavior issues, or academic concerns.
- Tracked student attendance and reported absences and tardiness.
Home Health Aide
Health Services of Northern NY
02.2018 - 08.2018
- Maintained accurate records of patient care, condition, progress, and concerns.
- Advised on nutrition and housekeeping, supporting activities of daily living.
- Demonstrated ability to provide compassionate and respectful care for elderly patients in their homes.
- Responded to client requests in a timely and compassionate manner.
Sandwich Artist
Subway
01.2016 - 02.2018
- Communicated with customers regarding orders, comments, and complaints.
- Adapted quickly to changing demands of the restaurant environment during peak hours of operation.
- Followed food safety standards for sanitization and storage of food.
- Maintained an open line of communication between team members to ensure smooth day-to-day operations.
- Balanced receipts and payments in cash registers.
Education
Associate in Science (A.S.) - Early Childhood Education (AECE)
SUNY Canton
Canton, NY05.2015
High School Diploma -
St. Lawrence Central
Brasher Falls, NY06.2013
Skills
- Student and Faculty Communication
- Money Management
- Update Records
- Administrative Support
- Safety and Supervision
- Teamwork and collaboration
- Organizational skills
Timeline
Collections and Denials Management Representative
Rochester Regional Health System
11.2023 - Current
Teacher Assistant
St. Lawrence County CDP Head Start
08.2018 - 02.2023
Home Health Aide
Health Services of Northern NY
02.2018 - 08.2018
Sandwich Artist
Subway
01.2016 - 02.2018
High School Diploma -
St. Lawrence Central
Associate in Science (A.S.) - Early Childhood Education (AECE)
SUNY Canton
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