ROCHELLE WILHELMS

Photography Business Owner/ Lead photographer

• Onboarded new clients through established sales and implementation cycle.
• Maximizes sales and contract negotiations using consultative approaches to understand clients' wants, needs, and vision.
• Creates and prioritizes timelines/projects to meet clearly defined goals and exceed customer expectations.
• Supervises teams of assistant photographers, videographers, and editors during high-stakes, high-pressure photoshoots, and events.
• Maintains client /vendor relationships, social media management and oversees deliverables.
• Performs advanced computer processing of images and files by integrating highly complex software platforms.

• Supervised daily operations and sales team of 20+ people to maximize revenue, customer satisfaction, and employee productivity.
• Interviewed, trained, and developed new employees for ease of transition into team.
• Mentored employees on methods for handling all aspects of customer experience and sales processes.
• Retained top talent by motivating employees to succeed; Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
• Organized meetings for all staff members to discuss upcoming promotions, key strategies, and tasks.

• Liaised between internal departments and external partners to promote efficient communication and collaboration.
• Facilitated meetings between various parties, enabling better collaboration and efficient decision-making.
• Collaborated with other departments, identifying and addressing areas needing improvement.
• Fostered relationships with internal personnel to cultivate optimal service levels, attrition and quality.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Recruited top talent to maximize profitability.
• Fostered positive work environment through comprehensive employee relations program.
• Liaised between multiple business divisions to improve communications.
• Devised hiring and recruitment policies for 300+ contract employees for Hewlett Packard.

• Conducted on-site product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
• Served as resource and consultant to customers throughout sales process.
• Utilized various sales techniques to develop relationships with customers and drive sales.
• Instituted effective selling techniques maintaining consistently higher (10-20%) sale averages than my peers resulting in larger profits.
• Boosted brand awareness, implemented promotional campaigns, and employed sales tactics as part of territory development.

• Ensured safety and comfort of customers onboard aircraft.
• Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
• Answered passenger questions and provided solutions to issues arising during flights.
• Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
• Used excellent customer service skills in addressing passengers' needs.