ROCHELLE WILSON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Operations Analyst
Nomad Health
01.2021 - 02.2023
- Triaged inbound support calls and email inquiries for assistance using multiple software platforms including Slack, Zendesk, Textline and Aircall
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Optimized operational efficiency by analyzing and streamlining processes.
- Collaborated with cross-functional teams to develop comprehensive project plans, ensuring timely delivery of key milestones.
- Created and managed operational databases to store and track data and maintain accurate information.
- Analyzed trend data to forecast operational needs and plan next course of action.
- Boosted customer satisfaction levels with thorough analysis of client feedback and timely resolution of issues.
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
Administrative Assistant
Robert Half International (Office Team) Contractor
09.2012 - 01.2021
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
HR/Pension Administrative Assistant
Roman Catholic Diocese of Brooklyn
04.2017 - 03.2020
- Handled confidential and sensitive information with discretion and confidentiality
- Facilitated and processed paperwork regarding employees' pensions
- Maintained accurate records and files, both physical and electronic, to ensure efficient document management
- Update ACCERO and Paycom regarding monthly retirees and deceased
- Liaised between clients and vendors and maintained effective lines of communication.
- Yearly census for over 300 organizations
- Mailed Pension Quarterly Billing to qualified individuals.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
HR Administrative Assistant
Phoenix Beverages
08.2014 - 09.2015
- Completed OSHA Logs
- Scanned, copied, and uploaded employee documents into SharePoint
- Scheduled and created appointments in Outlook
- Received and transferred calls and e-mails
- New Hire Paperwork.
- Efficiently managed personnel files, ensuring all documents were up-to-date and in compliance with legal requirements.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
Education
Bachelor of Science - Psychology
Medgar Evers College
Brooklyn, NY01.2018
Associate of Arts - Liberal Arts with a Concentration in Social and Behavioral Science
Medgar Evers College
Brooklyn, NY06.2017
Bachelor of Science - Biology
Medgar Evers College
Brooklyn, NY08.2015
Skills
- Proficient in MS and Google Suite
- Payroll processing software such as ADP, ACCERO, and Paycom
- Healthcare Staffing
- Zendesk
- Aircall
- Textline
- SQL
- Time Management
- QuickBooks
- Conflict Resolution
- Looker
- Cross-Functional Teamwork
- Reporting skills
- Workflow Optimization
- Reporting abilities
- Operational Efficiency
Timeline
Operations Analyst
Nomad Health
01.2021 - 02.2023
HR/Pension Administrative Assistant
Roman Catholic Diocese of Brooklyn
04.2017 - 03.2020
HR Administrative Assistant
Phoenix Beverages
08.2014 - 09.2015
Administrative Assistant
Robert Half International (Office Team) Contractor
09.2012 - 01.2021
Bachelor of Science - Psychology
Medgar Evers College
Associate of Arts - Liberal Arts with a Concentration in Social and Behavioral Science
Medgar Evers College
Bachelor of Science - Biology
Medgar Evers College
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