Rochelle Witt
Munith,MI
Summary
Highly-motivated, Hardworking, and Passionate Chief Executive Officer bringing 17 years experience as a successful Forward Thinking Business Manager with a desire and continued willingness to learn and take on new challenges with my team. Experience locating Reliable Sustainable Resources, Marketing Brands, R&D, Product/Process Development, and Public Relations. Polished in constructing unique creative ideas and developing actionable strategies. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
19
19
years of professional experience
Work History
CEO/Senior Sales Manager/Master Formulator
Earths Own Bath and Body LLC
Munith, MI
11.2009 - Current
- Key Functions Performed: Product design & formulation, R&D, Product/Rare ingredient sourcing, Sales Management, Senior CSR Management, Customer retention of 13+ years while maintaining a 5 Star Company Rating, ecommerce platform management, CRM experience, Brick & Mortar retail management, Inventory Management, Product Launching, Data Entry, Graphic & Website Design, Business Growth & Data Management, Social Media Management, Packaging Fulfillment and Shipping, Retail and Wholesale Sales.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Led organization by establishing business direction and actualizing operational plans to meet goals.
- Negotiated pricing and approved purchasing between company and distributors, suppliers and other external entities.
- Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Determined revenue and profit impacts of market strategies and led business direction toward profitable channels.
- Performed financial reports to confirm soundness and good operating margin.
- Recruitment, Interviewing potential new sales staff, and conducted monthly performance reviews.
- Implemented strategic offerings to enhance company's suite of products and services.
- Hired, trained and mentored 7 staff members to maximize productivity.
- Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
- Optimized supply chain to reduce materials costs
- Promoted brand awareness by increasing market penetration across various marketplaces (Social Media Business Platforms, In-Person Markets, In-Person Brick & Mortar, B2B Wholesale Marketplaces, and Online Selling Platforms)
- Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging trends.
- Developed long-range plans in 2010 for business growth, which was designing a niche product line, resulting in 843% increase in annual sales.
- Drove revenue up by 843% by cultivating successful client relations.
- Spearheaded new facility expansion with $20,000 in capital funds.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Entered time and attendance logs in preparation for payroll.
CEO/Client Relationship Manager/Licensed Insurance Agent
RW Agent Services
Jackson, MI
01.2004 - 02.2008
- Key Functions Performed: Management, Prospecting, Business Growth & Development, Senior CSR and Sales Management, Recruitment, Data Entry, Daily Servicing of Existing Business, Appointment Setting, Sensitive Document Handling
- Licensed Resident Accident & Health Insurance Agent Chosen as the Point of Contact Manager by the President of Allstate Insurance to call on books of business from various field Agents under their current Financial Services (EFS) Regional Manager.
- Worked independently and remotely for 28+ agents to contact and schedule their clients yearly policy reviews which allowed the Agent to conduct research in areas of that customers file that may be lacking in coverage and gave the Agent the ability to suggest additional insurance coverage.
- Founded, Owned and Managed this call center and performed all tasks required therein.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Trained staff for thorough opening, closing and shift change functions to maintain operational standards each day; Then overseen by myself.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led one-on-one coaching sessions to continuously improve performance.
- Entered time and attendance logs in preparation for payroll.
- Conducted quality, timely performance feedback and performance appraisals.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Minimized staff turnover through appropriate selection, orientation and training.
- Created training modules and documentation to train staff.
Education
GED -
Jackson Community College
Jackson, MICommercial And Advertising Art
Jackson Career Center
Jackson, MICosmetology
Jackson Career Center
Jackson, MISkills
- Market Trend Expertise
- Industry Expertise
- Change and Growth Management
- Effective Communicator and Public Speaker
- Relationship and Team Building
- Public Relations Understanding
Contact Info
- For convenience, I have included both of my phone numbers to contact me. My Cover Page reflects one number and my Resume reflects another.
Certifications/Licensing
State of Michigan Office of Financial & Insurance Services Division of Insurance
- Accident & Health Insurance Agent - Resident Producer - 2003
Timeline
CEO/Senior Sales Manager/Master Formulator
Earths Own Bath and Body LLC
11.2009 - Current
CEO/Client Relationship Manager/Licensed Insurance Agent
RW Agent Services
01.2004 - 02.2008
GED -
Jackson Community College
Commercial And Advertising Art
Jackson Career Center
Cosmetology
Jackson Career Center
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