Rochelle Worford

Unit Secretary

Texas Health Specialty Hospital

03.2007 - Current

Coordinated patient admissions and discharges, ensuring smooth transitions and accurate documentation.
Managed scheduling for healthcare providers, optimizing clinic operations and resource allocation.
Maintained electronic health records with attention to detail, supporting compliance with regulatory standards.
Facilitated communication between patients, families, and medical staff to enhance care coordination.
Developed and implemented office procedures that improved workflow efficiency in daily operations.
Oversaw inventory management of medical supplies, ensuring availability for uninterrupted patient care services.
Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Managed incoming calls and directed to appropriate department.
Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
Supported office staff and operational requirements with administrative tasks.
Maintained patient confidentiality in line with HIPAA regulations.
Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.