ROCHELLE YORKE
Bedford,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Warehouse Associate
Target Logistics
02.2022 - Current
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Completed cycle counts and monthly inventory.
- Consistently lifted materials weighing as much as 50 pounds
Order Fulfillment Associate
Amazon Prime
09.2021 - 01.2022
- Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed
- Tracked merchandise movements using RF scanners
- Accepted, processed and filled orders quickly and accurately
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
Customer Service Specialist
Stitch Fix
11.2016 - 06.2020
- Assisted customers in making payments on accounts and seeing up payment plans
- Upheld strict quality control policies and procedures during customer interactions
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
Store Manager of Operations
Dollar General Market
10.2007 - 06.2016
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
- Strengthened work flow productivity by hiring, managing and developing top talent
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Increased sales by 10% with special displays and promotions
Education
Public Notary - Texas Law
American Association of Notaries
Texas Online 06.2021
Certificate - Accounting And Finance
CFI Financial Analyze
Online02.2020
High School Diploma -
Valley View High School
Moreno Valley, CA06.1995
Skills
- Good Communication Skills
- High-Volume Call Environments
- Team-Building Exercises
- Sales and Upselling
- Issue and Complaint Resolution
- Microsoft Office
- Project Management
- Effective Written and Verbal Communication
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Warehousing Practices and Procedures
- Order and Refund Processing
Timeline
Warehouse Associate
Target Logistics
02.2022 - Current
Order Fulfillment Associate
Amazon Prime
09.2021 - 01.2022
Customer Service Specialist
Stitch Fix
11.2016 - 06.2020
Store Manager of Operations
Dollar General Market
10.2007 - 06.2016
Public Notary - Texas Law
American Association of Notaries
Certificate - Accounting And Finance
CFI Financial Analyze
High School Diploma -
Valley View High School
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