Rochelle A. Richardson, MBA
Windermere,FL
Summary
Results-oriented operations leader with a proven track record of driving efficiency, optimizing processes, and fostering team performance. Experienced in spearheading strategic initiatives to enhance productivity and achieve revenue growth. Skilled in operational management, cross-functional leadership, and continuous improvement. Committed to driving organizational success through operational excellence and a high-performance culture. Results-Driven Leadership. Whether leading IT groups, accountants, tradesmen, and everything in between. An approachable, empathetic leader who determines what motivates, trains, and transforms individuals into top performers, positively impacting culture and revenue.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of Operations
Frank Gay Commercial Services
12.2021 - 07.2023
- Developed and executed customer onboarding process resulting in a projected 43% decrease in delinquent accounts
- Led team in redesigning marketing presence, enhancing brand image, and increasing customer engagement
- Created and Implemented controls and cross-departmental collaboration leading to record-breaking EBITDA growth and a $6M revenue increase in 2023
- Utilized operations expertise to implement fuel policy, reducing monthly expenses by $5k
- By implementing an automated bot to streamline the billing process, we were able to reduce the DSO by 20% and decrease the time required for invoicing by 30%, resulting in a significant improvement in our overall billing efficiency
- Slashed communication costs by 50% and uniform/service expenses by 42% through negotiation and proactive measures
- Trained helpers to increase efficiency and margins, resulting in improved service delivery
- Aligned operational strategy with organizational goals, achieving a 15% increase in efficiency.
President / Senior Director of Operations
Ellehcor Home Automation & Design
Country Club Hills
10.2008 - 12.2019
- Founded and managed multi-million-dollar provider of audio/video products and services
- Oversaw a cross-functional team of 11 professionals, implementing strategic plans and meeting project deadlines 98% of the time
- Managed budget planning, resulting in a 15% reduction in operational expenses
- Cultivated profitable relationships with industry-leading companies, maximizing margins and driving new vendor relationships.
Business Consulting Practice Manager, Business Process Improvement
SOLOMON EDWARDS GROUP
Chicago, IL
01.2007 - 12.2008
- Advised senior management and Board of Directors on strategic and operational audit procedures
- Conducted audits to identify and mitigate risk areas, resulting in 20% reduction in non-compliance
- Recovered $400,000 in receivables within 90 days through billing reengineering
- I spearheaded multiple process improvement initiatives resulting in a 30% increase in client satisfaction scores.
Engagement Manager (Management Consulting)
THE TITUS GROUP
Chicago, IL
01.2005 - 12.2007
- Oversaw multiple client engagements, achieving 95% satisfaction rate
- Conducted analysis to identify areas for improvement, reducing costs by 15%
- Collaborated with C-level executives to implement internal controls, resulting in 20% reduction in operational gaps.
- Documented and recommended best practices for engagement to senior management then implemented processes across the organization to achieve strategic methods for optimal operations.
Education
MBA - Management Strategy & Management
Kellogg Graduate School of Management, Northwestern University
BS - Marketing & Information Systems
Chicago State University
Skills
- MS Office
- Strategic Planning
- Business Strategy
- Customer Service
- Communication Skills
- Cross-Functional Leadership
- Problem Solving
- Process Creation/Implementation
- Process Improvement
- Create/Monitor KPIs
- Operational Excellence
- Data Analysis
- Team Leadership
- Operations Management
- Project Management
- Financial Management
- Budget Planning
- Performance Optimization
- Continuous Improvement
- Vendor Management
Certification
- Notary Public, State of Florida
MIlitary Service
- US Army Combat Medic, Honorably Disccharged
Timeline
Director of Operations
Frank Gay Commercial Services
12.2021 - 07.2023
President / Senior Director of Operations
Ellehcor Home Automation & Design
10.2008 - 12.2019
Business Consulting Practice Manager, Business Process Improvement
SOLOMON EDWARDS GROUP
01.2007 - 12.2008
Engagement Manager (Management Consulting)
THE TITUS GROUP
01.2005 - 12.2007
MBA - Management Strategy & Management
Kellogg Graduate School of Management, Northwestern University
BS - Marketing & Information Systems
Chicago State University
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