Rochelle Angelika Santos
Mount Prospect,IL
Summary
Dependable server successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
13
13
years of professional experience
Work History
Manager
KOW KOREAN BBQ
Des Plaines, IL
04.2025 - Current
- Supervised team operations to ensure efficient service delivery and high customer satisfaction.
- Implemented training programs to enhance staff skills and improve overall performance.
- Optimized inventory management processes, minimizing waste while ensuring product availability.
- Developed and enforced safety protocols, promoting a secure work environment for all staff.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Server
Iron Age Korean Steak House
4513 W Lake Ave, Glenview, IL 60025
03.2020 - 07.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Host
The Peninsula Chicago
108 E Superior St, Chicago, IL 60611
04.2019 - 03.2020
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Assisted managers with quickly resolving service- and food-related issues.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server/Cashier
Samurai Restaurant
801 Pale San Vitores Rd, Guam 96913 Mariana Island
01.2017 - 06.2017
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
Server/Cashier
Eggs N' Things
1317 Pale San Vitores Rd, Tumon, Guam 96913
09.2016 - 12.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
Sales Associate
JP Superstore
1328 San Vitores Road, Tumon, GU 96913
04.2015 - 06.2016
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Server
Fuji Ichiban Japanese Restaurant
932 Pale San Vitores Rd, Tumon, Guam 96913
03.2013 - 04.2015
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
High School Diploma - Cosmetology
Capelli Salon Academy
333 E Rand Rd, Arlington Heights, IL 600042023
High School Diploma -
Guam Community College
1 Sesame Street, Mangilao, Mangilao Municipality 92018
Skills
- Customer Service Excellence
- Order Taking and Accuracy
- Menu Knowledge
- POS System Proficiency
- Time Management
- Effective Communication
- Adaptability
- Team Collaboration
- Stress Management
- Attention to Detail
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff management
- Relationship building
- Operations management
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
Timeline
Manager
KOW KOREAN BBQ
04.2025 - Current
Server
Iron Age Korean Steak House
03.2020 - 07.2024
Host
The Peninsula Chicago
04.2019 - 03.2020
Server/Cashier
Samurai Restaurant
01.2017 - 06.2017
Server/Cashier
Eggs N' Things
09.2016 - 12.2016
Sales Associate
JP Superstore
04.2015 - 06.2016
Server
Fuji Ichiban Japanese Restaurant
03.2013 - 04.2015
High School Diploma -
Guam Community College
High School Diploma - Cosmetology
Capelli Salon Academy
References
Elizabeth Peters
Manager
Pierrot Gourmet - The Peninsula Chicago
+1 847-845-8597
John David Ong
Sous Chef
Shanghai Terrace - The Peninsula Chicago
+ 1 847-682-6434
Mico Francisco
MNGR
Iron Age Korean Steak House
+ 224-200-3543