Summary
Overview
Work History
Education
Skills
References
Accomplishments
Languages
Timeline
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Rochelle Brame

Siloam Springs,AR

Summary

Motivated professional with a strong work ethic and adaptability. Proven track record in delivering exceptional customer service and effectively resolving conflicts. Experienced in managing front desk operations while ensuring high levels of customer satisfaction. Demonstrates technical proficiency and readiness to tackle challenges.

Overview

9
9
years of professional experience

Work History

Front Desk Associate

Element By Westin
Denver, Co
11.2022 - 08.2023
  • Supports Customer needs by managing reservations, accommodations, and special requests.
  • Is a team player and takes on additional roles to assist the team in covering all necessary tasks.
  • Utilizes company software to assist customers

Customer Experience Intern

Uncorked Kitchen
Denver, Co
06.2022 - 11.2022
  • Provide Customers support in creating or modifying reservations, and answering questions.
  • Create posters, fliers, slides, invites, and other media for events and marketing purposes.

Membership Accounting Analyst – 6 Month Contract

Cigna USA - Convey Health Solutions
Ortigas, Philippines
09.2021 - 03.2022
  • Involved in the process of routing reconciliation, cancellation, checks and payments, enrollments, refunds, and other tasks to ensure a customer’s needs are met in a timely manner without error.

Financial Services Agent

Sprint / T - Mobile USA - Afni Philippines
Quezon City, Philippines
05.2020 - 07.2021
  • Provided customers assistance in understanding financial aspects of their contract, billing statements, and phone plans.
  • Provided technical expertise to customers with hardware and software issues.
  • Involved in managing financial disputes, frauds, and churn risks.

Financial Specialist

Sprint USA - Expert Global Solutions
Quezon City, Philippines
10.2014 - 07.2016
  • Resolved high-risk account collections using strong analytical and decision-making skills.
    Assisted customers in understanding financial details of contracts, billing statements, and phone plans.
    Delivered technical expertise to customers experiencing hardware and software issues.
    Managed financial disputes, fraud cases, and churn risks effectively.

Education

Bachelor of Science - Business Administration : Majoring in Business Management

Far Eastern University
Manila
05.2020

Skills

  • Collaboration and teamwork
  • Reservation management
  • Customer service and support
  • Data entry and software utilization
  • Customer relationship management
  • Time management
  • Communication skills
  • Attention to detail
  • Problem solving
  • Technical support
  • Multichannel support
  • Hospitality services and guest accommodations
  • Appointment scheduling
  • Fluent in English and Tagalog
  • Front office and desk management
  • Automated telephone systems
  • Multitasking abilities

References

  • Bernadine Biñas, Manager, T - Mobile - Afni Philippines, Quezon City, Philippines, +(63) (938)-098-81550
  • Michael Tarro, Manager, Element by Westin, Denver, Colorado, +(1)(812)-483-8457
  • Samantha Poche, Colleague, Uncorked Kitchen, Denver, Colorado, (720)-630-3360

Accomplishments

  • Top 2 agent with Award certificate and consistent monthly performer that is always on the top 20 out of 700 employees

Languages

English
Professional
Tagalog
Native/ Bilingual
Japanese
Limited

Timeline

Front Desk Associate

Element By Westin
11.2022 - 08.2023

Customer Experience Intern

Uncorked Kitchen
06.2022 - 11.2022

Membership Accounting Analyst – 6 Month Contract

Cigna USA - Convey Health Solutions
09.2021 - 03.2022

Financial Services Agent

Sprint / T - Mobile USA - Afni Philippines
05.2020 - 07.2021

Financial Specialist

Sprint USA - Expert Global Solutions
10.2014 - 07.2016

Bachelor of Science - Business Administration : Majoring in Business Management

Far Eastern University

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