Rochelle D. Hambrick
Matteson,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Module Manager- Congressional Unit
Social Security Administration, SSA
01.2016 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Provides service to over 435 congressional offices from throughout the United States.
Debt Management Section Chief
Social Security Administration, SSA
03.2013 - 01.2016
- Evaluated employee performance fairly, providing constructive feedback for continuous improvement efforts.
- Enhanced team efficiency by implementing streamlined processes and procedures for daily operations.
- Increased project completion rates with effective delegation and priority assignment.
- Transformed underperforming teams through strategic leadership and targeted performance improvement initiatives.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained 46 personnel on Debt Collections and Management procedures.
- Trained three Management Trainees on writing Performance Reviews, Union Contract and the Agency's Standards of Conduct and Ethics.
Inquiry & Expediting Manager
Social Security Administration, SSA
10.2010 - 03.2013
- Maintained comprehensive records of all interactions with Congressional offices, promoting transparency and accountability within the organization.
- Enhanced communication between Congress and the agency by establishing strong relationships with congressional staff and members.
- Managed high-priority projects under tight deadlines to ensure successful outcomes aligned with organizational goals.
- Streamlined information flow by effectively coordinating legislative inquiries and requests for agency input on legislation.
- Efficiently oversaw a team of 25 technicians to assist congressional offices throughout the nation.
Management Support Specialist (MSS)
Social Security Administration, SSA
10.2009 - 10.2010
- Maintained comprehensive records of all interactions with Congressional offices, promoting transparency and accountability within the organization.
- Enhanced communication between Congress and the agency by establishing strong relationships with congressional staff and members.
- Managed multiple high-priority tasks simultaneously, ensuring timely completion and quality results.
- Developed comprehensive project plans for successful execution of cross-functional initiatives.
- Resolved congressional inquiries for constituents within the 50 United States
Claims Specialist
Social Security Administration, SSA
04.2003 - 10.2009
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Adjudicated claims within the Chicago land area from within Area 7, compromised of 20 Area Offices.
Education
Master of Social Work - Advanced Clinical Practice
Saint Leo University
33701 County Road 52, St. Leo FL 3357408.2023
Bachelor of Arts- Diversity & Inclusion - Sociology
Saint Leo University
33701 County Road 52, St. Leo, FL 3357405.2020
Associate of Arts - Sociology
Prairie State College
Chicago Heights, IL05.2017
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
References
Available upon request
Timeline
Module Manager- Congressional Unit
Social Security Administration, SSA
01.2016 - Current
Debt Management Section Chief
Social Security Administration, SSA
03.2013 - 01.2016
Inquiry & Expediting Manager
Social Security Administration, SSA
10.2010 - 03.2013
Management Support Specialist (MSS)
Social Security Administration, SSA
10.2009 - 10.2010
Claims Specialist
Social Security Administration, SSA
04.2003 - 10.2009
Master of Social Work - Advanced Clinical Practice
Saint Leo University
Bachelor of Arts- Diversity & Inclusion - Sociology
Saint Leo University
Associate of Arts - Sociology
Prairie State College
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