Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Rochelle Lectrice Sullivan

Rochelle Lectrice Sullivan

Cartersville,GA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

Arise
01.2015 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

In-home caregiver

No Employer
05.2013 - 12.2013
  • Responsible for the care of a child in my home for a family member and also caring for and tutoring my own child while she does her homeschooling.
  • Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

Customer Service Representative

Bank of America Call Center
09.2006 - 04.2013
  • Received MVP award for excellent customer service
  • Promoted to priority credit card services department
  • Mentored fellow team members on credit card services
  • Ensured all customer records were accurate and up to date
  • Received many commendations on natural ability to build positive connections with customers
  • Quickly adapted to working in a very fast-paced call center environment
  • Provided excellent service as a fraud analyst
  • Met or exceeded service and quality standards every review period

Home Based Chat Agent

ChaCha Search Inc
09.2008 - 09.2009
  • Researched and answered customer inquiries online on a broad range of subjects
  • Provided each customer with a personalized and grammatically correct response
  • Successfully handled over 8,000 customer inquiries with great quality ratings
  • Edited customer information to ensure accuracy

Call Center Representative

Hilton Head Services
01.2004 - 08.2006
  • Carefully listened to customer's individual needs in order to recommend the best product
  • Managed personal client information
  • Proved to be a reliable planning consultant to customers
  • Secured position as one of the top performers in sales

Education

Associate of Arts - Health of Wellness Administration

University of Phoenix Online
08.2025

Skills

  • Exceptional communication skills
  • Strong client relations
  • Creative problem solver
  • Accurate and detailed
  • Customer service-oriented
  • Database management

Accomplishments

  • Recipient of Bank of America Call Center's "MVP Award" in 2012 and 2013
  • One of the top sellers at Hilton Head.

Timeline

Customer Service Representative

Arise
01.2015 - Current

In-home caregiver

No Employer
05.2013 - 12.2013

Home Based Chat Agent

ChaCha Search Inc
09.2008 - 09.2009

Customer Service Representative

Bank of America Call Center
09.2006 - 04.2013

Call Center Representative

Hilton Head Services
01.2004 - 08.2006

Associate of Arts - Health of Wellness Administration

University of Phoenix Online

Similar Profiles

CREATE PROFILE