Summary
Overview
Work History
Education
Skills
Timeline
Generic

ROCHELLE M. CARDINALLI

Monterey,CA

Summary

Dedicated, focused, Simultaneously handles multiple projects & follow through to achieve project goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.

Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

24
24
years of professional experience

Work History

Customer Relations- Service Appointments & Recalls

Cardinale Automotive Group
01.2023 - Current
  • Handles a high volume of inbound and outbound calls to schedule service appointments efficiently.
  • Coordinates daily service department calendar, maximizing technician utilization and minimizing downtime.
  • Manages customer recall notifications, follow-ups, and post-service surveys to improve client retention.
  • Escalates service concerns to management and tracked resolutions through the CRM system.
  • Delivers excellent customer service by providing accurate wait-time estimates and appointment confirmations.
  • Contributes to higher CSI (Customer Satisfaction Index) scores by ensuring clear communication and proactive scheduling.
  • Works effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Escrow Assistant to Top Escrow Officer

Chicago Title
01.2020 - 01.2022
  • Assisted with all phases of escrow transactions, including preparing opening packages, reviewing purchase agreements, and verifying legal documents.
  • Drafted, proofread, and processed escrow instructions, amendments, and settlement statements in compliance with state regulations.
  • Coordinated with lenders, real estate agents, buyers, and sellers to ensure smooth closings.
  • Balanced files, prepared disbursements, and verified wire instructions to finalize transactions.
  • Maintained escrow calendars, scheduled signings, and ensured all contingencies and deadlines were met.
  • Provided clear communication and timely updates to clients, building trust during sensitive transactions.
  • Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
  • Handling sensitive financial information securely, protecting both clients'' privacy and company reputation.
  • Returned executed loan packages to lender for review and approval in accordance with lender instructions.

Agent Associate

State Farm
01.2020 - 01.2020
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Streamlined internal processes for improved efficiency and productivity within the agency.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
  • Leveraged CRM software to track client interactions and identify sales opportunities.
  • Prepared and presented contracts and other legal documents to clients.

Leasing & Office Administrator

Cardinalli Property Management, Leasing Department
01.2013 - 01.2020
  • Directed front desk operations by greeting visitors, managing a high call volume, and providing professional in-person support.
  • Conducted applicant screenings (background/credit checks), drafted lease agreements, and balanced move-in cost reports.
  • Facilitated lease signings, guided tenants through contract terms, and managed the leasing department end-to-end.
  • Organized and maintained filing systems, correspondence, and digital records, improving office efficiency.
  • Coordinated service appointments, customer notifications, and follow-ups, ensuring timely resolution of tenant concerns.
  • Planned meetings, prepared conference rooms, and managed executive/departmental calendars.
  • Routed contracts, agreements, and invoices for signatures and processed employee attendance, vacation, and leave records.
  • Increased efficiency by developing streamlined appointment, filing, and database systems, improving customer service turnaround.

Program Secretary II- Asst. to Superintendent

MPUSD
01.2008 - 01.2015
  • Optimized workflow efficiency within the department by coordinating schedules and appointments for key personnel.
  • Streamlined program administration by effectively managing documentation, schedules, and communications.
  • Maintained accurate records of program activities, facilitating smooth evaluations and audits.
  • Implemented innovative filing systems for easier access to important documents, expediting daily tasks for team members.
  • Promoted a positive work environment by providing exceptional support in all aspects of office management, including scheduling, organization, and resource allocation.
  • Contributed to strategic planning efforts by collecting and analyzing data relevant to the program''s objectives.

Jr Escrow Officer

Old Republic Title Company
01.2002 - 01.2007
  • Maintained strict confidentiality of sensitive client information while adhering to industry regulations and ethical standards.
  • Supported senior escrow officers with daily administrative tasks to facilitate optimal workflow efficiency.
  • Ensured regulatory compliance by keeping up-to-date on industry laws changes affecting the escrow process.
  • Fostered strong relationships with clients and business partners by consistently demonstrating professionalism and reliability throughout the entire escrow process.
  • Reduced closing time for transactions by diligently reviewing documents and promptly addressing discrepancies.
  • Facilitated seamless transitions between opening, processing, and closing stages of escrow cases by maintaining diligent record-keeping practices.
  • Prepared comprehensive settlement statements by verifying financial calculations, fees, and tax adjustments for accuracy.
  • Increased office productivity by utilizing advanced software tools for document preparation, tracking, and reporting purposes.
  • Managed real estate closing process in compliance with applicable standards and legal requirements.

Education

High School Diploma - General

Monterey High School
Monterey, CA

Skills

  • Strong work ethic
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Responsible and Reliable
  • Professional and mature
  • Strong problem solver
  • Resourceful
  • Dedicated team player
  • Strong interpersonal skills
  • Self-starter
  • Teamwork and collaboration
  • Problem-solving
  • Critical thinking
  • Organization and time management

Timeline

Customer Relations- Service Appointments & Recalls

Cardinale Automotive Group
01.2023 - Current

Escrow Assistant to Top Escrow Officer

Chicago Title
01.2020 - 01.2022

Agent Associate

State Farm
01.2020 - 01.2020

Leasing & Office Administrator

Cardinalli Property Management, Leasing Department
01.2013 - 01.2020

Program Secretary II- Asst. to Superintendent

MPUSD
01.2008 - 01.2015

Jr Escrow Officer

Old Republic Title Company
01.2002 - 01.2007

High School Diploma - General

Monterey High School

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