Summary
Overview
Work History
Education
Skills
Timeline
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Rochelle Rochelle M. Herron

Hempstead,NY

Summary

Dear Human Resources I am writing to express my sincere interest in the open Adjunct Professor in business position within your facility. I am a recent graduate of Molloy College where I proudly earned a master’s degree in Business Management. I am seeking a position where I can use my experience and education to excel in an environment of growth and excellence. I possess highly professional skills such as Strong technical, data handling and interpretive skills; ability to leverage analytic and reporting systems, and large databases in creative ways to maximum advantage which would be an asset to your facility. I would be most appreciative if you would consider me for this very important position. I have experience in creating, planning and executing onboarding education materials, class scheduling, correspondence review, customer service, analytical skills, auditing and scoring productivity. I would love an opportunity to meet with and discuss how I may serve as an asset within your facility. I pride myself on teamwork and would love to help you maintain the excellent standards that our facility is known for. SUMMARY: Dedicated, responsible professional seeking an opportunity in education were I could utilize effective learning skills, preparation and communication. Hard-working with the ability to multi-task and learn quickly to make sure my job duties are a success.

Overview

17
17
years of professional experience

Work History

Office Manger

ProHealth Care
Lake Success, NY
12.2021 - Current
  • General office management including oversight of clinical and non-clinical staff to ensure continuous quality improvement
  • Enforce implementation of company policies and protocols
  • Monitor staff are maintaining efficiency
  • Collaborate with management/HR on staff reviews, feedback and disciplinary action
  • Reconcile daily payment collections; make bank deposits and file reports
  • Monitoring staff is working productively and professionally throughout all working hours
  • Oversight of schedules to ensure patients are seen in a timely manner
  • Training and supervision of front desk staff responsibilities including patient interaction, answering phones, documentation, collection of insurance, pre-approvals, referrals, and payments
  • Monitoring practice expenses including office and medical supplies
  • Hire, train and evaluate new staff members
  • All aspects of billing including claim submissions, claims appeal, posting, accounts payable and accounts receivable
  • Perform other job-related duties as assigned

Revenue Cycle Advisor

ProHealth Care
Lake Success, NY
08.2019 - 12.2021
  • Develops detailed action plans to improve revenue cycle performance across multiple medical specialties/ departments
  • Audits staff work to ensure compliance
  • Quality Control of AR staff
  • Performs productivity report preparation and benchmarking
  • Trainings with front end staff, billers, and providers
  • Planning and creating educational material
  • Facilitates group onboarding training class
  • Preparing reports, analyzes data, and present to operations leaders
  • Strategic planning/Analysist
  • Knowledge of office operations, including principles of staff management/supervision, office workflows, billing, and collections

Clinical Practice Plan Rep

Northwell Health System
New Hyde Park, NY
06.2016 - 07.2019
  • A financial counselor and arranges budget plans in accordance with CPP criteria
  • Performs point of service account follow-up for all outpatients seen in area including reviewing account balances, discussing outstanding balances and requesting payment/insurance information and entering payments, as appropriate
  • Maintains a polite attitude when assisting patients or guarantors in completing the registration forms and reviewing insurance information
  • Notifies patient and arranges for alternative payment methods when insurance coverage did not cover services course of treatment
  • Problem solving,
  • Coordinating, and excellent communication skills
  • Training others/Strategic planning/Analysist

Executive Administrative Assistant

St. Mary’s Hospital for Children
Bayside, NY
02.2016 - 06.2016
  • The ability to work well with all levels of internal management and staff
  • Upholds and communicates the mission, vision and values of the organization
  • Collaborates with administrative leadership, chairs, physicians and other clinical personnel to Designed and implemented office policies and procedures
  • Demonstrates a desire to set and meet objectives and to find increasingly efficient ways to perform tasks
  • Oversees and administers the day-to-day activities of the office
  • Managing calendars, Coordinates and schedules meetings
  • Preparing reports/presentations and recommendations for leadership, budgets and financial data
  • Creating spreadsheets and presentations
  • Making staff schedules and participates in program planning and development
  • Credentialing and Interview Employee Candidates
  • Prepares and submits payroll, managing employee leaves of absence
  • Putting together education training class for staff
  • Answering telephones and relays messages to appropriate personnel
  • Monitor activities of individuals to ensure safety and compliance with rules and regulations
  • Problem solving/Training/Commutation skills
  • Completing Payroll
  • Performs other duties as assigned
  • Manages employee satisfaction and engagement/employee departmental file

Clerical Service Associate

Winthrop University Hospital
Mineola, NY
08.2006 - 01.2016
  • The ability to work well with all levels of internal management and staff
  • Assembles patient charts, records patient vital signs, handles patients flow and emergencies
  • Manages and orders office & medical supplies as well as medication for patients
  • Follows-up on supplies and medications that are not received
  • Coordinate patients surgery and medication times
  • Monitor the quality and appropriateness of patient care
  • Transcribes doctors’ orders in the computer and answers multi-line phone system
  • Transfers calls to the appropriate employee or patient
  • Fax and files confidential documents/ manages electronic medical records for all patients
  • Follows all company policies and procedures
  • Great Communications skills and Problem solving
  • Team lead –training new hires

Office Manager/Medical Assistant

Dr. Michele C Reed
Rosedale, NY
03.2011 - 02.2013
  • Maintained office equipment
  • Supervised a staff of five employees and prepared time sheets
  • Oversees and administers the day-to-day activities of the office
  • Develops procedures and systems which ensure productive and efficient office operation
  • Ensures compliance related to billing, coding, and documentation standards
  • Credentialing and Interview Employee Candidates/ Training/ Participates in program planning and development
  • Reviewed stock to always ensure appropriate inventory levels
  • Escorted patients to examination rooms
  • Monitor the quality and appropriateness of patient care
  • Took patient vital signs, prepared specimen collection and urinalysis/Updated electronic medical records
  • Co-pay collection, denial management, insurance verification,
  • Monitor activities of individuals to ensure safety and compliance with rules and regulations
  • Problem solving

Education

Master’s Degree - Business Management

Molloy College

Bachelor’s Degree - Healthcare Administration

Briarcliffe College

Associate Degree - Business Administration

Nassau Community College

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Sanford Brown Institute

Skills

Business administration

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Timeline

Office Manger

ProHealth Care
12.2021 - Current

Revenue Cycle Advisor

ProHealth Care
08.2019 - 12.2021

Clinical Practice Plan Rep

Northwell Health System
06.2016 - 07.2019

Executive Administrative Assistant

St. Mary’s Hospital for Children
02.2016 - 06.2016

Office Manager/Medical Assistant

Dr. Michele C Reed
03.2011 - 02.2013

Clerical Service Associate

Winthrop University Hospital
08.2006 - 01.2016

Master’s Degree - Business Management

Molloy College

Bachelor’s Degree - Healthcare Administration

Briarcliffe College

Associate Degree - Business Administration

Nassau Community College

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Sanford Brown Institute
Rochelle Rochelle M. Herron