Rochelle Turcotte
Summary
Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Self-directed with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.
Overview
10
10
years of professional experience
Work History
Branch Manager
RH Foster Energy Services
04.2022 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Customer Service Representative
Dead River Company
01.2019 - 04.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative /Customer Service Scheduling Specialist
York's Of Houlton
04.2014 - 11.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Southern Aroostook Community School
Dyer Brook, ME06.2010
Skills
- Relationship Building and Management
- Proficient in Microsoft
- Human Resources Knowledge
- Familiar With Account Coding
- Operational Reports
- Business Development
- Branch Operations Management
- Performance Reviews
Affiliations
- Adventure Riding (dual-sport motorcycle)
References
References available upon request.
Timeline
Branch Manager
RH Foster Energy Services
04.2022 - Current
Customer Service Representative
Dead River Company
01.2019 - 04.2022
Customer Service Representative /Customer Service Scheduling Specialist
York's Of Houlton
04.2014 - 11.2018
High School Diploma -
Southern Aroostook Community School
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