Rochely Soler
Deltona,USA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Nex Rep
01.2018 - 2025
- Work from home/Strong customer service: Inbound /outbound calls.
- Computer Data Entry/Telemarketing.
- Resolve customer complaints and issues.
- Provide written correspondence via email.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
VoiceLog
01.2008 - 01.2018
- Heavy scripted verbatim documents.
- Accuracy in entering customer information into the tracking system.
- A high volume of inbound and outbound calls.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
VoiceLog
01.2008 - 01.2018
- Heavy scripted verbatim documents.
- Accuracy in entering customer information into the tracking system.
- A high volume of inbound and outbound calls.
Leasing Consultant/Administrator
The Wilson Company
01.2004 - 01.2008
- Apartment leasing, compliance, and marketing of property.
- Computer data entry, and resident services.
- Strong sales closing skills, and strong customer service relations skills.
Leasing Consultant/Administrator
Concord Management Corporation
01.2002 - 01.2003
- Apartment leasing, compliance certification, marketing of property
- Monitoring competition, computer data entry, resident services, and documents.
- Strong sales closing skills and strong customer service relations skills.
Education
Academics
La Guardia Community College
NYC, New York01.2002
Skills
- Typing speed of 60-65 wpm
- Bilingual in English and Spanish
- Critical thinking
- Data entry
- Active listening
- Customer service
- Call center experience
Timeline
Customer Service Representative
Nex Rep
01.2018 - 2025
Customer Service Representative
VoiceLog
01.2008 - 01.2018
Customer Service Representative
VoiceLog
01.2008 - 01.2018
Leasing Consultant/Administrator
The Wilson Company
01.2004 - 01.2008
Leasing Consultant/Administrator
Concord Management Corporation
01.2002 - 01.2003
Academics
La Guardia Community College
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