Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Rocio De La Cruz

Socorro

Summary

Assistant Manager dedicated to continuous growth and delivering exceptional customer service. Excel in building strong relationships, engaging clients, and resolving complex issues with empathy and professionalism. Proven ability to overcome challenges and thrive in high-pressure environments while ensuring a positive customer experience. Recognized for effective organization, adaptability, and strong communication skills in both English and Spanish.

Overview

13
13
years of professional experience

Work History

Assistant Manager

Gorditas La Masita LLC
01.2021 - Current
  • Supervised daily operations to ensure efficient service delivery and customer satisfaction.
  • Trained and mentored staff on best practices for food preparation and safety standards.
  • Fostered a positive work environment through effective communication and conflict resolution strategies among team members.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Front Desk Receptionist

Dr. Haroutioun S. Shahinian, MD
05.2015 - 08.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • · Scheduled, coordinated and confirmed appointments and meetings.
  • · Collected deposits, fees, and payments.
  • · Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • · Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Medical Assistant

Dr. Haroutioun S. Shahinian, MD
03.2014 - 05.2015
  • Obtained client medical history, medication information, symptoms, and allergies
  • Conducted routine laboratory tests and processed specimens, ensuring accuracy in results for timely diagnosis.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.

Crew Leader

Churro Split
02.2012 - 08.2013
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Resolved customer inquiries and complaints, fostering positive relationships and loyalty.
  • Greeted guests pleasantly and answered menu questions.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.

Education

Bachelor of Science - Bussiness Accounting

Capella University
Minneapolis, MN
06-2028

Medical Assistant

Southwest University
El Paso, TX
05.2024

High School Diploma -

Socorro High School
El Paso, TX
06.2013

Skills

  • Customer Service Excellence
  • Client Engagement & Relationship Building
  • Effective Organization & Time Management
  • Verbal & Written Communication Skills
  • Problem Solving & Conflict Resolution
  • Adaptability in Fast-Paced Environments
  • Empathy, Patience & Active Listening
  • Bilingual: English & Spanish

Hobbies and Interests

Outdoors, Travel, Sports

Timeline

Assistant Manager

Gorditas La Masita LLC
01.2021 - Current

Front Desk Receptionist

Dr. Haroutioun S. Shahinian, MD
05.2015 - 08.2016

Medical Assistant

Dr. Haroutioun S. Shahinian, MD
03.2014 - 05.2015

Crew Leader

Churro Split
02.2012 - 08.2013

Bachelor of Science - Bussiness Accounting

Capella University

Medical Assistant

Southwest University

High School Diploma -

Socorro High School

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