Rocio Aguilar
La Grange,NC
Summary
Experienced area Manager for a large Corporation with a strong work ethic. I am capable of operating in multiple roles while still maintaining key performance indicator, spot issues before they occur to hinder operations, and have strong communication skills to ensure an alignment between multiple shifts and teams.
Overview
4
4
years of professional experience
Work History
Station Manager
Amazon
03.2022 - Current
- Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
- Coordinated meetings and programming initiatives with community leaders to create interesting, compelling and informative governmental interest pieces.
- Boosted customer satisfaction ratings by consistently delivering high-quality services and resolving complaints in a timely manner.
- Streamlined communications between departments to improve overall efficiency within the station environment.
- Monitored and reviewed programming to guarantee met schedules, guidelines and quality performances.
- Enhanced employee performance by providing ongoing training, coaching, and feedback.
- Reduced operating costs through effective budgeting and expense management.
- Prepared daily schedules for personnel and equipment to foster smooth functioning of broadcast.
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Worked across departments to create on-target promotions for station activities, specific programs and special guests.
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
- Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed strong communication and organizational skills through working on group projects.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Using bilingual skills to communicate between departments
Assistant Manager
Amazon
04.2021 - 03.2022
- Work and support the department as required
- Training associates and other managers
- Fully understand workflow and daily production goals Verifying all work is completed Coaching associates to work safely at all times
- Coach, manage, and develop a team members of 50+
- Conduct quality audits for compliance Coach and develop Amazon associates Communicate policies to team members Partner with team members, to balance labor
- Review the work forecasts and determine productivity requirements Maintaining compliance, consistency, and taking corrective action when needed
- Partner with senior management to establish and maintain quality control standards Follow performance goals and objectives to achieve customer demand and ensure accuracy and quality
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Established team priorities, maintained schedules and monitored performance.
- Mentored team members to enhance professional development and accountability in workplace.
- Defined clear targets and objectives and communicated to other team members.
- Self-motivated, with a strong sense of personal responsibility.
Associate
Amazon
09.2019 - 04.2021
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Spearheaded process improvement initiatives that increased operational efficiency while maintaining high-quality output standards.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Implemented data-driven decision-making strategies, improving overall business performance.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Trained and mentored junior staff on customer service strategies and techniques.
- Worked varied hours to meet seasonal and business needs.
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
- Championed a culture of continuous learning, fostering professional development opportunities for staff members to enhance their skills and knowledge.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
No Degree - Medical Assisting
West Los Angeles College
Culver City, CA05.2020
High School Diploma -
Francisco Bravo Medical Magnet High School
Los Angeles, CA06.2019
Skills
- Operations Management
- Effective Communication
- Production improvements
- Sales Variances
- Schedule Management
- Staff Training and Development
- Risk Assessments
- Team Oversight
- Production Control
- Policy Development
- Team Development
- Staff Scheduling
- Talent Recruitment
- Cultural Awareness
- Friendly, Positive Attitude
- Relationship Building
- Problem-Solving
- Team building
- Calm Under Pressure
- Multitasking
- Excellent Communication
- Bilingual
Timeline
Station Manager
Amazon
03.2022 - Current
Assistant Manager
Amazon
04.2021 - 03.2022
Associate
Amazon
09.2019 - 04.2021
No Degree - Medical Assisting
West Los Angeles College
High School Diploma -
Francisco Bravo Medical Magnet High School
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