Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Rocio Albaladejo

Miami,FL

Summary

Dedicated Community Manager with 3 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor.

Overview

6
6
years of professional experience

Work History

Community Manager

TRG Congress Building
05.2023 - Current
  • Made sure all licenses are paid in time.
  • Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
  • Won top performing property my first full year as a manager in 2024.
  • Handled difficult situations with tenants and together found resolutions to their concerns while keeping them calm.
  • Made improvements to the property while staying within budget.
  • Assisted sister properties in conventional.
  • Have experience with hiring of employees and onboarding process.
  • Passed every audit and inspection successfully.
  • Completed property inspections quarterly to ensure apartments remain in good condition.
  • Sent 3 day notices and collected pending balances keeping delinquency reports clear.
  • Increased property review ratings on Google.
  • Handled evictions and lease violations in full compliance with state and local housing laws.
  • Facilitated conflict resolution between tenants, improving community engagement and retention.
  • Created and managed annual property budgets.
  • Organized tenant events and communications to foster positive relationships and improve retention.

Assistant Community Manager

TRG Gallery River Parc
07.2022 - 05.2023
  • Worked with Livly,Luxer, and Knock.
  • Streamlined maintenance request procedures, improving response times for residents.
  • Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
  • Inspected building, vacant units, and common areas regularly to identify repairs needing immediate attention.
  • Organized community events with Livly to foster relationships among residents and promote a sense of belonging.
  • Assisted in maintaining accurate property records using RealPage management software.

Leasing Consultant

TRG Gallery River Parc
02.2022 - 06.2022
  • Assisted clients in identifying suitable leasing options, ensuring a positive experience throughout the rental process.
  • Conducted property tours and showcased amenities, enhancing tenant understanding of available units.
  • Managed lease documentation and prepared contracts, maintaining compliance with company policies and legal standards.
  • Collaborated with maintenance staff to address tenant concerns efficiently, promoting overall tenant satisfaction.
  • Responded promptly to tenant inquiries and requests, fostering strong relationships and improving retention rates.
  • Facilitated smooth move-ins for new residents.
  • Distributed and followed up on tenant renewal notices.
  • Conducted tenant screenings.

Banquet Server

Whitemarsh Valley Country Club
07.2020 - 08.2020
  • Arranged linens and table settings according to seating plan and event theme.
  • Fostered enjoyable event atmosphere through friendly guest interactions.
  • Checked on tables and drink needs while refilling water glasses and bringing appropriate utensils to customers.
  • Restocked salad bar and buffet for lunch and dinner service.
  • Know how to properly serve out.
  • Took down drink and food orders as well as took down dietary restrictions.
  • Took care of multiple tables at once.
  • Worked register at the pool snack bar.
  • Trained as hostess seating customers at tables.
  • Built relationships with club members and created an enjoyable environment for them.

Banquet Server

Philadelphia Cricket Club
03.2019 - 03.2020
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Guided arriving guests to tables, took drink orders and relayed information to bartenders.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Fostered enjoyable event atmosphere through friendly guest interactions.
  • Cleaned and sanitized work stations to meet health department regulations.
  • Loaded trays with accessories, including eating utensils, napkins and condiments.
  • Returned reusable goods and serving equipment for inventory and restock.
  • Restocked salad bar and buffet for lunch and dinner service.
  • Smoothly circulated appetizer and drink trays around events, offering selections to guests.
  • Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
  • Arranged linens and table settings according to seating plan and event theme.
  • Checked on tables and drink needs while refilling water glasses and bringing supplies to customers.
  • Cleared dishes and glassware quickly following each course.
  • Worked pretty much every type of event.
  • Know how to properly serve out.
  • Served appetizers, entrees and refilled beverages for events up to 350 guests.
  • Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency.
  • Monitored dietary restrictions and served guests with special needs.

Education

High School Diploma -

Miami Springs Senior High
01.2017

Skills

  • Bilingual
  • Fast learner
  • Versatile worker
  • Great listener
  • Staff management
  • Adaptability and flexibility
  • Customer service
  • Ability to work well with others
  • Property management
  • Resident relations

Accomplishments


  • Awarded “Top Performing Property” in 2024 for achieving the highest occupancy, resident satisfaction, and financial performance across the portfolio during my first full year managing the property independently with a self-developed budget.
  • Successfully managed day-to-day property operations during extensive 40-Year Recertification construction, maintaining tenant satisfaction and operational efficiency amid noise, access restrictions, and contractor coordination.
  • Improved property appearance and safety, making targeted enhancements that increased resident satisfaction and retention.
  • Created and managed accurate, well-balanced budgets, ensuring flawless execution and alignment with financial goals, capital improvements, and operational needs.
  • Delivered impactful property improvements and hosted community events that increased resident satisfaction, strengthened retention, and boosted online reviews and overall tenant morale.

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Community Manager

TRG Congress Building
05.2023 - Current

Assistant Community Manager

TRG Gallery River Parc
07.2022 - 05.2023

Leasing Consultant

TRG Gallery River Parc
02.2022 - 06.2022

Banquet Server

Whitemarsh Valley Country Club
07.2020 - 08.2020

Banquet Server

Philadelphia Cricket Club
03.2019 - 03.2020

High School Diploma -

Miami Springs Senior High

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