Rocio Aleman
Montgomery,TX
Summary
I am a qualified salesperson with experience in customer service. I have more than 10 years of experience. I can also speak both english and spanish. I am a hard working person with a motivated attitude and committed to apply my experience at your company.
Overview
23
23
years of professional experience
Work History
Cashier,sales and Costumer Service
Barbara's Resale Shop
06.2023 - Current
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Upsold additional products and services to customers, increasing revenue.
Store Manager
El Mana Tortilleria
08.2000 - 03.2005
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Atlantic University Campus
Reynosa Tam MX05.2003
Skills
- Lot Maintenance
- Billing and Payment Processing
- Stocking and Replenishing
- Weighing Items
- Till Counting
- Account Invoicing
- Retail Merchandising
- Coin and Currency Counting
- Adaptable and Flexible
- Operating Telephones
- Telephone Reception
- Customer Service and Assistance
- Fitting Room Oversight
- Credit and Debt Card Processing
- Basic Math Functions
- Visual Representations
- Conversant in Spanish
- Calculation of Discounts
- Customer Complaint Resolution
- Customer Inquiries
- Professional Telephone Etiquette
- Customer Satisfaction
Languages
Spanish
Timeline
Cashier,sales and Costumer Service
Barbara's Resale Shop
06.2023 - Current
Store Manager
El Mana Tortilleria
08.2000 - 03.2005
High School Diploma -
Atlantic University Campus
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