Rocio Arellano
Spring Valley,USA
Summary
Experienced manager with excellent organizational and interpersonal communication skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Diligent [Desired Position] with background in providing compassionate patient care and assistance with daily activities. Successfully supported medical teams in delivering high-quality healthcare services. Demonstrated exceptional communication and patient management skills, ensuring comfort and well-being.
Overview
21
21
years of professional experience
Work History
Cna
Country Hills Post Acute
08.2019 - Current
- Provided compassionate patient care, ensuring comfort and safety in daily activities.
- Assisted nursing staff with medical procedures and documentation to enhance patient outcomes.
- Monitored vital signs and reported changes to healthcare team for timely intervention.
- Trained new staff on best practices for patient care and compliance with facility protocols.
- Implemented infection control measures, contributing to a safe healthcare environment for residents.
- Facilitated communication between patients, families, and medical staff to address concerns effectively.
- Evaluated patient progress regularly, adjusting care strategies based on feedback and observations.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Housekeeping Room Attendant
Westin Gaslamp Quarter
04.2018 - 05.2019
- Maintained cleanliness of at least fifteen assigned rooms at a time
- Restocked cleaning carts with bedding and towels
- Assisted in cleaning common areas (halls, stairs)
- Maintain positive guest relations at all times
- Resolves guest complaints, ensuring guest were satisfied and comfortable
- Inspected rooms after cleaning to ensure quality and completeness before guest arrival.
Manager
MOD America
08.2004 - 02.2018
- Processed cash, check, and credit card transactions payments.
- Described merchandise and explain the operation of merchandise to customers.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Administered opening and closing procedures.
- Facilitated monthly and quarterly physical inventory counts.
- Replenished floor stock and processed shipments to ensure product availability for customers.
- Implemented marketing strategies which resulted in 45% growth of customer base.
Education
High School Diploma -
CONALEP
Sonora, Mexico01.2000
Skills
- Customer- and service-oriented
- Ability to mediate disputes
- Loss prevention comprehension
- Energetic self-starter
- Proficient in MS Office (Excel, Word, Spreadsheets)
- Reliable and punctual
- Experience handling cash and credit card transactions
- Bilingual (English and Spanish)
- Inventory control
- Merchandising
- Vital signs monitoring
- Time management
- Compassion and empathy
- Patient care
- Flexibility and adaptability
- Lifting and transferring
Accomplishments
- Collaborated in creating Process Improvement procedures manual for new departments.
- Performed competitive analysis to make recommendations for future company growth
- Conducted employee disaster trainings
- Protective Services Applied safety procedures and policies as outlined in Department Safety Manual.
- Creative Problem Solving: Resolved product issue through consumer testing.
Timeline
Cna
Country Hills Post Acute
08.2019 - Current
Housekeeping Room Attendant
Westin Gaslamp Quarter
04.2018 - 05.2019
Manager
MOD America
08.2004 - 02.2018
High School Diploma -
CONALEP