Rocio Arevalo
San Antonio ,TX
Summary
Dynamic customer service professional with a proven track record at Safe Ride Health, excelling in active listening and critical thinking. Enhanced customer satisfaction by swiftly resolving inquiries in both English and Spanish, contributing to a significant reduction in complaints. Skilled in technical support and adept at educating clients on product features.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Safe Ride Health
03.2023 - Current
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Contributed to a reduction in customer complaints by quickly identifying and addressing root causes of dissatisfaction.
- Developed strong relationships with clients by offering personalized assistance tailored to their individual needs and preferences.
- Assisted customers in both English and Spanish, resolving inquiries and enhancing satisfaction.
Technical Customer Support Specialist
Spectrum
12.2021 - 03.2023
- Educated customers on product features and best practices to enhance user experience.
- Collaborated with cross-functional teams to resolve escalated customer inquiries efficiently.
- Documented and maintained detailed records of customer interactions in ticketing system.
- Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
- Improved team performance by sharing technical knowledge and best practices during training sessions.
- Responded to customer inquiries and provided technical assistance over phone.
Customer Service Representative
Startek USA
08.2020 - 12.2021
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Responded to customer requests for products, services, and company information.
- Managed high-volume call traffic while maintaining quality service standards.
- Utilized CRM software to document interactions and track issue resolution.
- Improved resolution time with effective problem-solving for customer complaints.
- Assisted customers in both English and Spanish, resolving inquiries and enhancing satisfaction.
Education
No Degree - Theology
Baptist University of The Americas
San Antonio, TX05-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Technical support
- Appointment scheduling
- De-escalation techniques
- Clerical support
- Customer education
- Product and service solutions
- Research
- Product education
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Safe Ride Health
03.2023 - Current
Technical Customer Support Specialist
Spectrum
12.2021 - 03.2023
Customer Service Representative
Startek USA
08.2020 - 12.2021
No Degree - Theology
Baptist University of The Americas