Rocio Avalos
Houston,TX
Summary
Experienced sales professional with strong work ethic and keen attention to detail. Demonstrated expertise in customer service and maintenance roles, focusing on tire installations, balancing, and rotations. Holds certifications in EPA 609, Air Conditioning, OSHA 30, and state inspector license. Proficient in cash handling, stocking, and operating heavy equipment. Fluent in Spanish and English.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Technician
Take 5 Oil Change
04.2024 - Current
- Proactively maintained vehicle cleanliness and air quality by routinely changing cabin air filters and performing regular air filter replacements
- Performed routine maintenance and oil changes on average of 30-50 vehicles a day, ensuring optimal performance
- Conducted fluid checks and topped off fluids such as coolant, transmission fluid, and power steering fluid
- Provided excellent customer service by addressing inquiries or concerns related to vehicle maintenance
- Key holder,provide leadership support and help run store when manager is away
Service Technician
Discount tire
01.2024 - 07.2024
- Performed tire installations, rotations, and repairs on average of 40-50 tires a day
- Inspected tires for wear, damage, or punctures, recommending appropriate solutions to customers
- Utilized specialized tools and equipment to ensure accurate balancing and alignment of tires
- Followed safety protocols at all times to prevent accidents or injuries during tire services
- Trained new technicians on proper tire installation techniques and safety procedures
Tire Technician
Sams
03.2023 - 03.2024
- Maintained inventory of tires and related supplies, ensuring availability for customer needs
- Assisted in the selection and purchase process by providing expert advice on tire options based on vehicle specifications and customer preferences
- Managed paperwork accurately by documenting tire services performed, parts used, and any additional recommendations made to customers
Freight Team Associate
The Home Depot
10.2021 - 05.2023
- Operated stand up reach, order picker, and other material handling equipment to safely transport and store goods in designated warehouse locations
- Collaborated with team members to organize inventory, maintain stock levels, and optimize warehouse layout for maximum efficiency
- Maintained cleanliness of the warehouse by regularly sweeping floors, organizing shelves, and disposing of packaging materials properly
- Utilized handheld scanners or other technology tools to track inventory levels and update stock records
- Followed safety protocols while handling heavy equipment and operating machinery in the stockroom area
Cashier/Stocker
Family Dollar
06.2021 - 10.2021
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Resolved customer complaints regarding pricing errors or product availability with professionalism
Education
Training program - HVAC
Houston Community College
09.2024
High school diploma -
South Houston High School
South Houston, Texas05.2021
Skills
- Oil change experience
- Vehicle maintenance
- Tire service
- Battery installations
- Customer Service
- Freight Experience
- Order Picking
- Reach Truck
- Load & Unload
- Inventory Control
- Stocking
- Materials Handling
- Merchandising
- Cash handling
Certification
- EPA 609 Certification
- Air Conditioning Certification
- Motor Vehicle Inspection License
- ARSC Basic Orientation Plus
- TWIC Card
- OSHA 30
- Driver's License
Timeline
Lead Technician
Take 5 Oil Change
04.2024 - Current
Service Technician
Discount tire
01.2024 - 07.2024
Tire Technician
Sams
03.2023 - 03.2024
Freight Team Associate
The Home Depot
10.2021 - 05.2023
Cashier/Stocker
Family Dollar
06.2021 - 10.2021
High school diploma -
South Houston High School
- EPA 609 Certification
- Air Conditioning Certification
- Motor Vehicle Inspection License
- ARSC Basic Orientation Plus
- TWIC Card
- OSHA 30
- Driver's License
Training program - HVAC
Houston Community College
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