ROCIO BARTOLO
664 S Esplanade St, Orange,CA
Summary
Motivated representative dedicated to ensuring client satisfaction and driving company success through effective customer relationship management
Overview
7
7
years of professional experience
Work History
Support Supervisor/Quality Control Technician
Lcptracker
Orange, CA
02.2024 - Current
- Specializes in LCPtracker software, Salesforce, and 8x8 system knowledge
- Effectively trains both internal and external stakeholders
- Conducts informative and professional contractor live trainings for CCSF
- Oversees case distribution/follow-ups and responsible for conducting evaluations in our Support department’s Quality Management application
- Monitors interactions of support technicians with users to ensure quality control
- Supervises a team of 20+ technicians in both our California and Texas offices
- Reviews and tests pre-development cases, creating (PDRs) as needed
Support Technician
LCPtracker
Orange, CA
03.2021 - 02.2024
- Assist support technicians and customers with advanced technical difficulties related to LCPtracker, utilizing in-depth knowledge of the software and services
- Prioritize and manage escalated cases efficiently with the highest level of professionalism
- Utilized Salesforce.com to document all customer communications, ensuring accurate and up-to-date records for effective customer relationship management
- Developed lasting customer relationships and ensured client satisfaction by consistently exceeding expectations
Kitchen Assistant
The Lost Bean
Tustin, CA
07.2017 - 02.2021
- Managed day-to-day kitchen operations, overseeing the distribution of tasks and ensuring follow-ups on food preparation
- Assisted in the implementation of new processes and procedures to enhance efficiency in food preparation and service delivery
- Collaborated with fellow kitchen staff to ensure coverage essential to meet customer needs
Education
Bachelor of Arts - Business Administration
Cal State University, Fullerton
Fullerton, CA08.2023
Skills
- LCPtracker knowledge
- Microsoft expertise (Word, Excel, Outlook and PowerPoint)
- Knowledge in Salesforce and 8x8
- Bilingual in Spanish
- Time and calendar management
- Critical Thinking
- Multi-tasking
- Quality Management
- Problem Solving
Timeline
Support Supervisor/Quality Control Technician
Lcptracker
02.2024 - Current
Support Technician
LCPtracker
03.2021 - 02.2024
Kitchen Assistant
The Lost Bean
07.2017 - 02.2021
Bachelor of Arts - Business Administration
Cal State University, Fullerton
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