Rocio Bueno
Germantown,TN
Summary
Bilingual Benefits Specialist dedicated to assisting employees and families in a smooth and simple process. Possess strong organizational and communication skills with several years of experience in documenting and reporting changes related to benefits. Known for composed demeanor and talent, considered an effective team player who can contribute positively to any organization.
Overview
8
8
years of professional experience
Work History
Benefits Specialist
CITY OF MEMPHIS: TOTAL REWARDS
02.2023 - Current
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Collaborated with HR to develop and maintain up-to-date benefits manual.
- Coordinated with insurance companies to resolve disputes, ensuring employees and their beneficiaries received entitled benefits.
Medical interpreter/Assistant
C.S. MEDICAL INTERPRETERS LLC
01.2017 - 12.2022
- Communicated with providers to effectively manage and troubleshoot designated assignments.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Demonstrated professionalism and empathy when working with vulnerable populations, including individuals experiencing trauma or facing serious health concerns.
- Adapted quickly to various settings within the hospital environment – from physical therapy offices to outpatient clinics – providing consistent high-quality language support regardless of location.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive scheduling of interpreters.
- Streamlined patient and provider interaction by providing channel of effective communication.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Increased efficiency by implementing new processes and providing administrative support to management.
Front of house
WHIMSY COOKIE COMPANY
10.2021 - 03.2022
- Memorized a variety of over 30 menu items and seasonal specials to provide tailored suggestions to patrons.
- Provided efficient customer service by overseeing multiple phone lines and handling a large number of daily calls.
- Streamlined front of house operations for increased efficiency and optimal guest experience.
- Trained new employees on company procedures, ensuring consistent quality in front of house services.
- Streamlined communication between kitchen and front of house, ensuring smoother service.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
- Collaborated with fellow front of house members to create a cohesive atmosphere that fostered teamwork and excellence in service delivery.
Quality Control Intern/ Laboratory Technician
NATUREPLEX PHARMACEUTICALS
06.2021 - 08.2021
- Enhanced auditing efficiency by implementing a digital filing system through the use of smartsheet.
- Conducted R&D initiatives to meet customer's requirements for product quality
- Implemented standard operating procedures (SOP) for a newly introduced laboratory machine
- Performed daily calibrations on lab equipment and maintained comprehensive documentation of it
- Assisted in conducting product tests alongside a microbiologist to verify absence of any biological growth.
Laboratory Intern
UNIVERSITY OF MIAMI-LOIS POPE LIFE CENTER
05.2018 - 08.2018
- Performed clerical tasks such as typing documents, printing, copying, and faxing.
- Optimized data tracking by implementing a standardized excel sheet for test subject management
- Ensured proper documentation for lab activities using an organized database.
- Skillfully performed stain application on tissue samples and prepared slides for observation under a microscope
- Enhanced tissue stains by utilizing ImageJ/Fiji software to enhance slide images, creating a more detailed view of the stained tissues as a stacked image or individual stain
- Initiated development of SOP for VS-ASW software
Education
Bachelor of Art - Spanish
UNIVERSITY OF MEMPHIS
Memphis, Tn05.2024
Bachelor of Science - Biology
UNIVERSITY OF MEMPHIS
Memphis, Tn05.2024
Skills
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
- Experience with Oracle Fusion
- Verbal and written communication
- Experience with Image J/Fiji
- New employee orientations
- Experience with Zendesk
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Benefits Specialist
CITY OF MEMPHIS: TOTAL REWARDS
02.2023 - Current
Front of house
WHIMSY COOKIE COMPANY
10.2021 - 03.2022
Quality Control Intern/ Laboratory Technician
NATUREPLEX PHARMACEUTICALS
06.2021 - 08.2021
Laboratory Intern
UNIVERSITY OF MIAMI-LOIS POPE LIFE CENTER
05.2018 - 08.2018
Medical interpreter/Assistant
C.S. MEDICAL INTERPRETERS LLC
01.2017 - 12.2022
Bachelor of Art - Spanish
UNIVERSITY OF MEMPHIS
Bachelor of Science - Biology
UNIVERSITY OF MEMPHIS
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