ROCIO CARVAJAL
West Palm Beach,FL
Summary
With 9 years of experience in the restaurant industry, I am looking forward to showcasing skills in a new environment. I bring positive energy, charisma and exceptional work ethic. Highly dedicated to providing quality customer experience and eager to take on new responsibilities and leadership roles.
Overview
9
9
years of professional experience
Work History
Waitress
City Cellar Wine Bar & Grill
01.2024 - Current
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
Catering
Ken Rose Catering And Palm Beach Catering
11.2023 - Current
- On call as Server and Bartender.
- Easily adaptable to new environments.
Lead Cocktail Waitress
Drift
01.2023 - 12.2023
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Assisted with bartending duties during high-volume shifts.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Proficient in an extensive range of alcoholic beverages, including spirits, wines, beers, and mixers.
Waitress and Bartender
Coopers Hawk And Winery
01.2020 - 12.2022
- Efficiently upsell food and drink features to increase restaurant sales.
- Achieved highest sales in the store (Employee of the month multiple times).
- Manage money accurately in fast paced atmospheres.
- Maintained impeccably clean, attractive and well-stocked bar area.
Server/Head Hostess/TOGO/Foodrunner
Flanigan's Seafood Bar And Grill
04.2015 - 01.2020
- Successful at every roll for day to day operations.
Education
Palm Beach State College
Lake Worth, FLSkills
- Attentive
- Time management
- Ability to navigate POS systems quickly
- Detail oriented
- Experience with staff training
- Upbeat / Positive / Friendly
- Increases customer loyalty and retention
- Wine knowledge / Menu knowledge
- Communication / Teamwork
References
Upon request
Timeline
Waitress
City Cellar Wine Bar & Grill
01.2024 - Current
Catering
Ken Rose Catering And Palm Beach Catering
11.2023 - Current
Lead Cocktail Waitress
Drift
01.2023 - 12.2023
Waitress and Bartender
Coopers Hawk And Winery
01.2020 - 12.2022
Server/Head Hostess/TOGO/Foodrunner
Flanigan's Seafood Bar And Grill
04.2015 - 01.2020
Palm Beach State College
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