Summary
Overview
Work History
Education
Skills
References
Timeline
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Rocio Castillo

Tustin,CA

Summary

Experienced Assistant General Manager with over 18 years of experience in Hospitality. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

Work History

Assistant General Manager

Key Inn & Suites
Tustin
  • Managing reservations, greeting guests, coordinating housekeepers, training staff, recruiting new employees, accommodating special requests, and completing other duties as assigned by managers
  • Handling correspondence, taking phone calls, assigning tasks, monitoring staff when the Hotel Manager is not present, and doing paperwork
  • Implementing Safety Procedures
  • Anticipating Business Needs
  • Payroll Processing.

Front Office Manager

Key Inn & Suites
  • Managing the staff
  • Ensuring guests receive excellent customer service
  • Handling reservations and group bookings
  • Monitoring guest feedback
  • Working collaboratively with other departments to ensure the hotel's smooth operation
  • Supporting, training, and supervising front office staff
  • Handling customer complaints and special requests
  • Scheduling staff shifts.

Front Desk Agent

Key Inn & Suites
  • Greeting guests in an efficient and courteous manner
  • Checking guests in and out of their rooms
  • Distributing room keys and verifying hotel registration information
  • Providing information about rooms, rates and amenities
  • Calculating and processing payments for hotel services
  • Managing reservations and handling customer inquiries and complaints.

Education

Certificate -

American Hotel & Lodging Association
01.2023

High School Diploma -

Tustin High School
01.2007

Skills

  • Bilingual Spanish/English
  • Team-oriented
  • Leadership Skills
  • Attentive Learner
  • Financial Management
  • Budgeting
  • Employee Scheduling

References

Available upon request

Timeline

Assistant General Manager

Key Inn & Suites

Front Office Manager

Key Inn & Suites

Front Desk Agent

Key Inn & Suites

Certificate -

American Hotel & Lodging Association

High School Diploma -

Tustin High School
Rocio Castillo