ROCIO CAZARES
HAWTHORNE,USA
Summary
Seeking a dynamic and growth-oriented company where I can apply my expertise, take on meaningful challenges, and continue to develop professionally.
Overview
15
15
years of professional experience
Work History
Billing
Klean Sweep Parking Lot Service, Inc.
Torrance, CA
12.2021 - Current
- Processed payments, ensuring accuracy and credibility in billing operations.
- Managed account statuses, resolving discrepancies to maintain financial integrity.
- Issued invoices and receipts, enhancing transaction transparency and client trust.
- Maintained organized financial records, supporting effective audits and demonstrating commitment to transparency in all billing practices.
Collection Specialist
Auto Armor Specialist
Irvine, CA
02.2021 - 10.2021
- Handled customer calls to resolve overdue payments, enhancing account continuity and satisfaction.
- Implemented account adjustments, ensuring uninterrupted coverage and customer retention.
- Utilized communication skills to effectively negotiate payment plans, improving collection rates.
- Analyzed customer accounts to identify issues, facilitating timely resolution and service continuation.
Cashier/ Sales Associate
Hudson Group
Los Angeles, CA
05.2012 - 04.2020
- Processed customer transactions accurately, enhancing satisfaction and sales efficiency.
- Managed cash register operations, ensuring accurate transactions and significantly reducing discrepancies for increased financial integrity.
- Worked closely with team members to optimize inventory management, leading to improved stock availability and enhanced customer service.
- Provided exceptional customer service, fostering positive relationships and contributing to a welcoming shopping environment.
Cashier/ Sales Associate
JCPenney
Torrance, CA
11.2010 - 05.2012
- Assisted customers with inquiries, ensuring a welcoming shopping experience.
- Maintained product availability and store presentation in assigned areas.
- Processed merchandise returns efficiently, enhancing customer satisfaction.
- Organized stock and maintained cleanliness, contributing to a tidy work environment.
- Worked with team members to maintain inventory accuracy, leading to improved stock availability and reduced customer wait times.
Education
Diploma -
Leuzinger High School
Lawndale, CA06.2010
Skills
- Customer service excellence
- Time management
- Attention to detail
- Team collaboration
- Adaptability
- Bilingual communication (Spanish)
- Billing and invoicing
- Multitasking skills
Timeline
Billing
Klean Sweep Parking Lot Service, Inc.
12.2021 - Current
Collection Specialist
Auto Armor Specialist
02.2021 - 10.2021
Cashier/ Sales Associate
Hudson Group
05.2012 - 04.2020
Cashier/ Sales Associate
JCPenney
11.2010 - 05.2012
Diploma -
Leuzinger High School