Rocio Cazares
Long Beach,CA
Summary
Results-driven professional with expertise in report preparation, scheduling management, and customer service. Committed to enhancing operational efficiency and delivering exceptional customer experiences. Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
12
12
years of professional experience
Work History
Office Assitant
Watkins Pest Control
Long Beach, CA
07.2016 - 12.2021
- Supported the team in preparing reports on service operations and performance.
- Managed scheduling for pest control appointments and technician assignments.
- Assisted in processing customer inquiries and service requests efficiently.
- Maintained accurate records of service calls and customer interactions.
- Organized office documents and maintained an orderly filing system for easy access.
- Trained new staff on office procedures and customer service protocols effectively.
- Provided customer service, addressing inquiries and resolving issues promptly.
House Cleaning
M&M cleaning
Bellflower, California
02.2019 - 08.2020
- Cleaned residential and commercial spaces following established protocols.
- Organized cleaning supplies and equipment for efficient workflow.
- Inspected areas for cleanliness and addressed issues promptly.
- Trained new staff on cleaning techniques and safety practices.
- Ensured compliance with safety standards during all cleaning activities.
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Swept, mopped, vacuumed and polished floors of all types.
Call Center Agent, Inbound Sales
MSI West
Norwalk, California
02.2010 - 10.2011
- Assisted customers in selecting products that met their needs effectively.
- Utilized CRM software to track customer interactions and sales leads.
- Managed inbound sales calls to provide exceptional customer service.
- Collaborated with team members to enhance overall sales strategies and techniques.
- Resolved customer inquiries promptly, ensuring satisfaction and loyalty.
- Educated customers on product features and benefits for informed purchasing decisions.
- Maintained up-to-date knowledge of promotions and product offerings regularly.
Education
High School Diploma -
Cabrillo High School
Long Beach, CA07-2009
Skills
- Report preparation
- Scheduling management
- Customer service
- Document organization
- Service operations
Languages
English
Professional
Spanish
Professional
Timeline
House Cleaning
M&M cleaning
02.2019 - 08.2020
Office Assitant
Watkins Pest Control
07.2016 - 12.2021
Call Center Agent, Inbound Sales
MSI West
02.2010 - 10.2011
High School Diploma -
Cabrillo High School