Rocio Chavarria-Orellana
Trenton
Summary
Results-driven and customer-focused professional with experience in retail operations and food service. Skilled in sales, upselling, and point-of-sale transactions, with a strong ability to engage customers and drive revenue. Known for professionalism, communication skills, and maintaining high standards of service in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Cashier
Champs Sporting Goods
Trenton
07.2025 - Current
- Maintain clean, organized checkout area to enhance shopping experience.
- Operate point-of-sale systems for efficient management of cash and credit transactions.
- Handle returns and exchanges in compliance with store policies.
- Greet customers and address product and service questions.
- Execute additional tasks as assigned by management.
- Provide exceptional customer service while promoting loyalty programs to boost sales.
- Drove sales by recommending products and applying upselling techniques based on customer needs
- Promoted store loyalty programs and special offers to increase revenue and customer retention.
Kitchen Assistant
Kitchen La Asuncion
Manassas
02.2023 - 11.2024
- Assisted chefs with food preparation and cooking tasks to ensure timely service.
- Operated kitchen equipment in compliance with safety protocols and guidelines.
- Collaborated with team members to optimize workflow during peak hours.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Processed customer transactions accurately during busy service hours.
- Guided customers in menu selections and addressed inquiries about ingredients.
- Kept cash register area clean and organized throughout service shifts.
- Delivered friendly, attentive service to enhance overall dining experience.
Education
High School Diploma -
Capital City
TrentonSkills
- Customer service and support
- Cash handling and POS operation
- Team collaboration
- Food safety compliance
- Time management
- Problem resolution
- Inventory organization
- Dependability and reliability
- Sales & Upselling Techniques
- Multitasking
Languages
- English
- Spanish, Native/ Bilingual
- English, Native/ Bilingual
Timeline
Cashier
Champs Sporting Goods
07.2025 - Current
Kitchen Assistant
Kitchen La Asuncion
02.2023 - 11.2024
High School Diploma -
Capital City