Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Rocio Cobos

Carlsbad

Summary

Dynamic and results-driven professional with experience at Walmart, excelling in customer satisfaction and relationship building. Proven problem-solving and active listening ability, effectively resolving complaints, and training new associates.

Overview

3
3
years of professional experience

Work History

Front End Associate

Walmart
10.2023 - 06.2025
  • Resolved customer complaints effectively, fostering positive relationships and enhancing satisfaction levels.
  • Trained new associates on operational procedures and customer service best practices to ensure consistency.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Restocked and organized merchandise in front lanes.
  • Gathered shopping baskets and carts and relocated to designated areas.

Front End Retail Cashier

Big Lots
06.2022 - 09.2023
  • Processed customer transactions accurately and efficiently.
  • Assisted customers with product inquiries and checkout procedures.
  • Maintained cleanliness and organization of the cash register area.
  • Collaborated with team members to ensure smooth store operations.
  • Stocked merchandise on shelves while adhering to visual standards.

Education

Carlsbad Enrichment
Carlsbad, NM

Skills

  • Active learning
  • Life skills development
  • Time management
  • Positive reinforcement
  • Cultural awareness
  • Active listening
  • Problem-solving
  • Team collaboration
  • Relationship building

Languages

Spanish
Limited Working

Interests

  • Reading
  • Supporting STEM education initiatives and mentorship programs

Timeline

Front End Associate

Walmart
10.2023 - 06.2025

Front End Retail Cashier

Big Lots
06.2022 - 09.2023

Carlsbad Enrichment

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