Rocio Cobos
Carlsbad
Summary
Dynamic and results-driven professional with experience at Walmart, excelling in customer satisfaction and relationship building. Proven problem-solving and active listening ability, effectively resolving complaints, and training new associates.
Overview
3
3
years of professional experience
Work History
Front End Associate
Walmart
10.2023 - 06.2025
- Resolved customer complaints effectively, fostering positive relationships and enhancing satisfaction levels.
- Trained new associates on operational procedures and customer service best practices to ensure consistency.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Restocked and organized merchandise in front lanes.
- Gathered shopping baskets and carts and relocated to designated areas.
Front End Retail Cashier
Big Lots
06.2022 - 09.2023
- Processed customer transactions accurately and efficiently.
- Assisted customers with product inquiries and checkout procedures.
- Maintained cleanliness and organization of the cash register area.
- Collaborated with team members to ensure smooth store operations.
- Stocked merchandise on shelves while adhering to visual standards.
Education
Carlsbad Enrichment
Carlsbad, NMSkills
- Active learning
- Life skills development
- Time management
- Positive reinforcement
- Cultural awareness
- Active listening
- Problem-solving
- Team collaboration
- Relationship building
Languages
Spanish
Limited Working
Interests
- Reading
- Supporting STEM education initiatives and mentorship programs
Timeline
Front End Associate
Walmart
10.2023 - 06.2025
Front End Retail Cashier
Big Lots
06.2022 - 09.2023
Carlsbad Enrichment