Rocio Contreras
Stamford,CT
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Inktel Contact Center Solutions. Skilled in bilingual communication and POS system operation, I excel in creating safe and engaging environments for children and customers alike. Achieved significant improvements in service delivery by leveraging active listening and financial services expertise.
Overview
14
14
years of professional experience
Work History
Childcare Assistant
Caroline Home Daycare
12.2019 - 09.2023
- Read and told stories to promote and support overall language development.
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Maintained child-friendly environment by allowing frequent access to outdoor activities.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Remote Bilingual Reservation Agent
Inktel Contact Center Solutions
03.2019 - 12.2020
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Generated and reported performance metrics to management to inform decision-making.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
Customer Service Representative
Eastchester Checkcashing
07.2017 - 01.2019
- prepared and process money orders,wired money through money gram nationally and international.
- received payments for utility bills balance drawer, added new customers to The system helping maintain records to comply laws regulations.
- examined checks for identification delivered prompt, accurate, and excellent customer service.
Customer Service Representative
Payomatic Check Cashing
05.2014 - 10.2017
- Executed customer transactions, including bill payments, western union, money orders and checks.
- Organized stocked and maintained the Teller window area.
- Maintained friendly and professional customers interactions.
- Opened accounts with excellas cards for direct deposit.
Fast Food Cashier
Popeyes Louisiana Kitchen Inc.
06.2009 - 10.2012
- Made change and issued receipts or tickets to customers for each transaction.
- Resolved customer complaints independently or with aid of supervisor.
- Assisted counter staff in packing ready orders and distributing to customers.
- Operated and sanitized kitchen and food preparation equipment.
- Counted and balanced cash drawer at beginning and end of shift to reduce errors and theft.
Education
GED -
George Washington Educational Campus
New York, NYSkills
- Age-Appropriate Activities
- Health and safety
- Infant Care
- Child Supervision
- Customer Service
- Cash handling expertise
- POS System Operation
- Financial Services
- Friendly
- Spanish speaking
- Order Processing
- Call center experience
- Billing Procedures
- LiveChat Messaging
- Active Listening
Timeline
Childcare Assistant
Caroline Home Daycare
12.2019 - 09.2023
Remote Bilingual Reservation Agent
Inktel Contact Center Solutions
03.2019 - 12.2020
Customer Service Representative
Eastchester Checkcashing
07.2017 - 01.2019
Customer Service Representative
Payomatic Check Cashing
05.2014 - 10.2017
Fast Food Cashier
Popeyes Louisiana Kitchen Inc.
06.2009 - 10.2012
GED -
George Washington Educational Campus
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