Rocio Contreras
Waco,TX
Summary
Dynamic and results-oriented professional with extensive experience in customer service and client relations, notably at PLS Cash Checking. Excelled in fast-paced environments, demonstrating exceptional critical thinking and active listening skills. Proven track record of enhancing customer satisfaction and efficiently managing tasks, showcasing a blend of hard (data entry) and soft (communication) skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
PLS Cash Checking
11.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
Cashier
Panera Bread
01.2023 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Host Trainer
Bubbas
03.2022 - 12.2023
- Conducted regular inspections of dining areas for cleanliness standards compliance and ongoing maintenance needs.
- Assisted coworkers when needed, demonstrating teamwork skills that contributed to overall success.
- Gathered valuable guest feedback for continuous improvement of services offered within the establishment.
- Increased customer satisfaction by effectively addressing and resolving conflicts or concerns.
Education
High School Diploma -
University High School
3201 S New Rd, Waco, TX 7670605-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Client relations
- Account updating
- Banking
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
PLS Cash Checking
11.2024 - Current
Cashier
Panera Bread
01.2023 - 10.2024
Host Trainer
Bubbas
03.2022 - 12.2023
High School Diploma -
University High School
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