Rocio Cortez Duarte
Santa Clarita,CA
Summary
Experienced in production operations, with strong skills in collaboration and compliance. Skilled in managing complex tasks, and supporting team efficiency in fast-paced environments. Bilingual in Spanish, enhancing communication and teamwork.
Overview
10
10
years of professional experience
Work History
Manufacturing Team Member
Bay Center Foods, LLC
04.2021 - 09.2024
- Managed compliance with safety protocols, ensuring procedural accuracy.
- Collaborated with IT, Quality, and Maintenance teams to resolve operational issues.
- Documented production metrics daily, adjusting workflows for efficiency.
- Coordinated schedules and inventory management to support department operations.
Bank Associate
JP Morgan Chase
08.2019 - 01.2021
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Reconciled cash and checks against computer records at end of shift.
- Coordinated with internal departments to streamline operational processes and improve customer service.
- Trained new employees on banking products, services, and compliance standards, fostering a knowledgeable workforce.
- Ensured compliance with all regulatory requirements during the process of account opening and management.
- Maintained accurate records of customer interactions in database system.
Warehouse Associate
AmerisourceBergen
09.2017 - 07.2019
- Performed cycle counts to ensure accuracy of inventory levels.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Fostered positive working relationships with internal staff members while providing superior customer service.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
Teacher Assistant
LAUSD
08.2014 - 01.2018
- Handled clerical duties, managed classrooms, and coordinated documents for teachers.
- Helped students master assignments and reinforced learning concepts presented by teachers.
- Conducted literature and resource research to support classroom projects.
- Participated in professional development workshops to improve teaching skills and knowledge.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Assisted in the development of individualized education plans (IEPs) for special education students.
- Supported classroom teacher in managing a diverse classroom of students.
Education
CSUN
NorthridgeSkills
- Cross-department collaboration
- Production operations
- Attention to detail
- Adaptability under pressure
- Organizational and time management
- Excellent communication
- Regulatory compliance
- Listening and comprehension
- Phone etiquette
- Data inputting
- Multitasking and organization
- Data entry efficiency
- Goal-oriented focus
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Manufacturing Team Member
Bay Center Foods, LLC
04.2021 - 09.2024
Bank Associate
JP Morgan Chase
08.2019 - 01.2021
Warehouse Associate
AmerisourceBergen
09.2017 - 07.2019
Teacher Assistant
LAUSD
08.2014 - 01.2018
CSUN
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