Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rocio Costa

Orlando,USA

Summary

Rocio Costa Executive Assistant with excellent skills in customer service and sales. Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.

Overview

3
3
years of professional experience

Work History

Executive Assistant

MF Capital Partners / The Multifamily Mindset
10.2022 - Current
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for the executive team and senior management group.
  • Attended meetings to make informed business decisions, provide administrative support, and evaluate progress toward goals and objectives.
  • Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.

Assistant General Manager / Director of Sales

Hampton inn and Suites By Hilton
02.2021 - 10.2022
  • Schedule and coordinate meetings /Point of contact between executives, employees, clients, guests, and Hilton corporate
  • Develop strategies for better workplace efficiency and goal achievement increasing productivity and sales
  • Monitor spending patterns and budget-reducing expenses by an average of %10 compared to 2020
  • Accounting data entry, including but not limited to paying bills cutting checks, and making sure all vendors are up to date
  • Managing hotel accounts receivable, corporate accounts, and the SeaWorld Partnership program
  • Help create and foster a respectful and inclusive team environment.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Hired and trained new employees, demonstrating the best methods for serving clients and guests.

Front Office Supervisor / Director of SalesAssistant

Hampton inn and Suites by Hilton
09.2020 - 02.2021
  • Prioritized and managed heavy workload in a fast-paced work environment
  • Resolved accounting discrepancies; Generated and distributed financial and auditing reports
  • Quickly established relations with customers and remembered over +30 names of regulars, creating positive interactions
  • Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve the overall electiveness of personnel and activities
  • Organize hotel events (Hotel annual party, team member appreciation week, etc.) Coordinate business calls meetings and events between DOS Managers and corporate partnerships
  • Coordinate and rent hotel meeting space
  • Negotiation rates, managing calendar, payments, room set up, decoration, caterer, etc.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

Bachelor's - Education

ISP Joaquin V Gonzalez
12.2015

Skills

  • Strong attention to Detail / Organized
  • Quick decision marker
  • Proactive, willing to take on workplace challenges
  • Great listening skills
  • Able to convey Important information Clearly and effectively
  • Outstanding delegator And mediator
  • Team Support
  • Strategic Planning
  • Executive Management Support
  • Social Media Knowledge
  • Strategic Communication
  • Persuasive Negotiations

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Executive Assistant

MF Capital Partners / The Multifamily Mindset
10.2022 - Current

Assistant General Manager / Director of Sales

Hampton inn and Suites By Hilton
02.2021 - 10.2022

Front Office Supervisor / Director of SalesAssistant

Hampton inn and Suites by Hilton
09.2020 - 02.2021

Bachelor's - Education

ISP Joaquin V Gonzalez

Similar Profiles

CREATE PROFILE
Rocio Costa