ROCIO CRUCES
Aventura,FL
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Winston Towers 100 Association, Inc.
Sunny Isles Beach, FL
10.2017 - Current
- Developed strong working relationships with staff, fostering positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure timely response in emergency situations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and suggesting solutions accordingly.
- Monitored security to protect employees, customers and property.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Monitored and ensured timeliness of payments.
- Managed invoice postings.
- Resolved collection and invoice discrepancy matters.
- Coding of invoices and expense statements.
SERVER/MANAGER ASSISTANT
CHINA BISTRO
Aventura, FL
07.2013 - 12.2017
- Promote positive customer and associate relations through courtesy, service and professional appearance
- Assistance with organizing and scheduling personnel.
- Enhanced server efficiency by monitoring performance and implementing necessary upgrades.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Liaised between servers and upper management to address issues and manage challenges.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
HEAD SERVER/MANAGER ASSISTANT
PILAR RESTAURANT
Aventura, FL
01.2007 - 06.2013
- Managed guest complaints and facilitated appropriate actions
- Trained and provided guidance to new employees
- Coordinated special events
- Experienced in opening and closing restaurant duties
- Answered phone and take reservations
- Served guests during meal times with speed and efficiency.
Education
Bachelor of Science - Hospitality Administration And Management
Institute For Tourism Studies –CENFOTUR
Lima, Peru06.1999
Associate of Arts - Event Planning, Etiquette And Public Relations
University of Miami
Miami, FL12.2005
Skills
- Proficient in processing account receivables, invoices, reconciling accounts and ensuring timely and accurate payments to vendors
- Ability to maintain effective relationships with clients and staff members
- Good communication skills in both oral and written form,
- Customer Relations
- Equally effective working independently or on team
- Task Delegation
- Operations Management
- Project management abilities
- Compliance understanding
- Sales Reporting
References
REFERENCES AVAILABLE UPON REQUEST
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
Assistant Manager
Winston Towers 100 Association, Inc.
10.2017 - Current
SERVER/MANAGER ASSISTANT
CHINA BISTRO
07.2013 - 12.2017
HEAD SERVER/MANAGER ASSISTANT
PILAR RESTAURANT
01.2007 - 06.2013
Bachelor of Science - Hospitality Administration And Management
Institute For Tourism Studies –CENFOTUR
Associate of Arts - Event Planning, Etiquette And Public Relations
University of Miami
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