Rocio De Alba
Office Administration
San Diego,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
2
2
Certificates
1
1
Language
Work History
Customer Service Representative / Receptionist
Ricoh USA
San Diego, CA
08.2018 - 11.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed customer information to prepare product or service reports.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Managed over 50 calls daily
- Assisted in insurance compliance department
Class a CDL Truck Driver
FedEx
Rialto, CA
04.2014 - 09.2018
- Met DOT requirements by maintaining current records and documenting reportable incidents.
- Handled load documentation, obtained signatures and provided copies to destination staff.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Dropped and hooked trailers and changed configuration of equipment.
- Worked with location personnel to quickly load and unload
- Handled load documentation, obtained signatures and provided copies to destination staff
- Met DOT requirements by maintaining current records and documenting reportable incidents
Server
Chefs Country Kitchen
Fontana, CA
02.2014 - 08.2015
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns
Education
Some College (No Degree) - Criminal Justice
San Diego Miramar College
San Diego, CAGED -
Chula Vista Adult School
Chula Vista, CA 01.1996 - 06.1996
Skills
- Creative problem solving
Certification
- Cert Prep : Outlook Associate Microsoft Specialis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Timeline
- Learning Excel
02-2022
- Cert Prep : Outlook Associate Microsoft Specialis
03-2021
Customer Service Representative / Receptionist
Ricoh USA
08.2018 - 11.2021
Class a CDL Truck Driver
FedEx
04.2014 - 09.2018
Server
Chefs Country Kitchen
02.2014 - 08.2015
GED -
Chula Vista Adult School
01.1996 - 06.1996
Some College (No Degree) - Criminal Justice
San Diego Miramar College
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